Unit Communications Clerk (UCC) Belleville Emergency Department

Position Summary

We are seeking a detail-oriented and organized individual to support our dynamic healthcare this role you will be the central point of contact managing incoming calls delivering messages coordinating schedules and maintaining accurate records. You will also assist nursing staff by relaying requests performing order entries and handling various administrative tasks to ensure seamless unit operations. If you thrive in a team-oriented setting and excel at multitasking with precision and professionalism we encourage you to apply and contribute to our commitment to exceptional patient care.

Required

Post-Secondary education in medical secretary/medical transcription or equivalent combination of education and relevant working experience.
Completion of a Medical Terminology Course through a recognized college.
Strong public relations teamwork and customer service communication skills.
Demonstrated typing skills and proficiency in clerical tasks including computer/word processing scanning email and faxing.
Ability to accept direction and work independently with minimal supervision.
Demonstrated satisfactory work performance including reliability attention to detail and adherence to departmental standards and policies.
Availability to work all shifts identified on the job posting including weekends and holidays.
For internal candidates disciplinary and attendance records will be considered.
Must have a satisfactory Criminal Record / Vulnerable Sector Check.

Duties

Communication & Collaboration:
Communicates and collaborates effectively with hospital staff and community partners in care regarding patient and family-related matters.
Functions as the units receptionist by welcoming visitors providing patient bedside packages answering phones and using a customer service communication approach.
Coordinates with the Infection Prevention and Control (IPAC) team including entering swabs in Cerner and assisting with hand hygiene audits.
Updates patient care boards (non-clinical info) and door signage including isolation status in collaboration with clinical staff.
Attends departmental and other meetings as required.

Patient & Clerical Support:
Assists with the preparation of charts for new patients and maintains chartlets with proper labelling for all documents on patient charts.
Books patient appointments and registers them upon arrival ensuring accurate collection and verification of demographic information in the system when required.
Enters orders as required.
Coordinates patient admissions transfers discharges and maintains accurate logs.
Maintains patient privacy and confidentiality according to PHIPA standards.
Prepares requisitions/labels for tests arranges consultations and schedules patient appointments both in-house and at other healthcare facilities.
Arranges transportation for patient transfers and appointments to other facilities.
Reviews and orders supplies including PPE and ensures stock is maintained.
Completes typing/word processing tasks for the unit/department.

Staffing & Scheduling Support:
Acts as a resource to assist staff with using scheduling software (UKG).
Completes online staff replacement requests in collaboration with the staffing office and in-charge personnel.
Prints and updates daily staffing sheets collaborates with Staff Scheduling to make necessary corrections and tracks staff attendance.
Updates assigned premiums such as in-charge student supervision and mentorship as required.
Scans and files documents as required.

Process Improvement & Quality Assurance:
Actively identifies areas for improvement in clerical processes streamlining workflows and increasing operational efficiency.
Participates in audits and records completion of assigned tasks.
Assists with maintaining and enhancing occupational health and safety standards.

Education & Compliance:
Completes mandatory annual education requirements.
Other duties as assigned.

At Quinte Health our four hospitals unite under the core values of Imagine Its You Value Everyone We All Make a Difference and Stronger Together. We work as one team to enhance lives improve access to high-quality care and build healthier communitiesright where people need it most.

Located on the stunning Bay of Quinte Belleville blends small-town charm with big-city perksvibrant dining festivals waterfront adventures scenic trails and great shopping.

As the largest Quinte Health hospital Belleville General Hospital (BGH) offers diverse opportunities across medicine critical care emergency surgery maternal-child care mental health rehab and oncology. We collaborate regionally to provide top-tier care.

At BGH youll thrive in a dynamic supportive and team-driven environment. Newcomers learn from experienced professionals fostering growth and a shared passion for making a real impact. Come be part of something amazing!

Physical Demands Analysis

Strength
Required Rarely lifting average 5-10 pounds maximum 15 pounds carrying pushing/pulling.
Mobility
Required Often prolonged sitting.
Required Occasionally standing and walking on hard surfaces bending/stooping.
Dexterity
Required Often prolonged fine finger movements.
Required Frequently gripping/grasping eye/hand coordination.
Required Briefly reaching with both hands.

Equal Opportunity

We thank all interested candidates for their response however only those chosen for an interview will be contacted. Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at x2577 or for assistance.