End User Computing Spec II IFASABE

End User Computing Spec II

Associates degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

At the University of Florida theAgricultural and Biological EngineeringDepartment (ABE) develops teaches and applies engineering to improve and sustain agricultural and biological systems for current and future generations. Ranked among the top programs in the nation we transcend disciplinary boundaries to address complex systems from the nano to the global scale integrating human and social dimensions with natural and managed environments to design quantify assess and manage solutions.

The essential functions of the position are as follows:

Software and Hardware Support:

• Coordinate the purchase maintenance and lifecycle management of departmental computers software and related IT assets including inventory tracking and asset management. Install update troubleshoot maintain and remove operating systems install operating systems and other required software on newly purchased or rebuilt departmental computers.
• Install update and remove hardware and software on existing computers. Update and install new programs on the ABE virtual server.
• Should be comfortable entering a computer chassis and be familiar with safe computer hardware servicing practices. Familiarity with Windows MacOS and Linux operating systems are required.
• Stays informed on current computer hardware standards in order to make appropriate recommendations for computer hardware solutions that satisfy user requirements. Consults with supervisor on issues when installing operating systems or equipment.

IT Support of ABE Department:

• Resolve IT ticket requests submitted via the UF/IFAS ticket system; maintain classroom and conference room a/v equipment; offer videoconferencing on-line/hybrid teaching support; update and maintain IT service records and SOPs; and upon request train faculty graduate students and staff members on the use of fundamental programs and/or new tech hardware; and other IT support tasks as needed. Provide technical support and evaluation for new technical needs as they arise.
• Utilize interpersonal communication skills to successfully interact with clients and teammates maintaining a comfortable working environment and providing quality service. Assess a clients current knowledge-base and skill level when providing support and then adapt approaches responses and/or instructions accordingly.
• Analyze business needs and recommends technical requirements prepares quotes and configures solutions to meet these needs.
• Balance current pending and new tasks and autonomously prioritize tasks according to most important and urgency.
• Provide support for online forms and other data related automated processes for the department.

IT Security and Maintaining Network Resources:

• Resolve UF Incident Response Team alerts which range from simple Java updates to addressing simple reports of malware.
• Maintain a repository of installation files and product codes of UF/departmental software. Manage private folder permissions on ABE servers network printers and departmental email distribution lists. Remove malicious software from departmental computers.
• Serve as ABE representative on appropriate college IT committees.

Diagnostics:

• Troubleshoot and resolve hardware and software issues on departmental computers. Isolates and fixes simple to moderately complex computer operating systems and application software problems.

Completes special projects and other duties assigned as needed.

Work Schedule

Monday through Friday 8:00am to 5:00pm.

Exceptional Benefits

UF provides variousleaveprograms based on an employees salary plan including vacation sick leave holidays personal leave days and paid family addition to paid time off the University of Florida offers a very competitivebenefitspackage.

Commensurate with education and experience

Associates degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

• Experience with operating systems Windows macOS and Linux.
• Experience with asset lifecycle management and inventory tracking for computers and software.
• Experience in ticket management and maintaining organized workflows.
• Strong problem-solving and communication skills.

To be considered you must upload your cover letter and resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This position is eligible forveteranspreference. If you are claimingveteranspreference please upload a copy of your DD 214 Member Copy 4 with your application for consideration. SeeourVeterans Preference Pagefor more specific information.