Technical Success Consultant

Job Title:Technical Success Consultant

Location:São Paulo Brazil

Employment Type: Hybrid (3 days at the office)

Language requirements: Native level of Portuguese language and full business level of English & Spanish language are required

The Technical Consultant ensures customer success by delivering exceptional outcome-based services in support and enablement of those business goals. They use best practices technical knowledge and their industry expertise to deliver services to our strategic customers as well as to a broader scope within the AVEVA customer base and sales Technical Consultant role helps shape our customers vision of how AVEVA software including the PI System infrastructure supports and enhances business drivers and goals.

We are looking for people with strong real-time operational data system technical skills or related Industry and technical experience. Typical activities include workshops coaching sessions installations/upgrades/migration experience Asset Framework and Analytics training use case discovery demonstration best practice documentation PI System architecture development and documentation and other activities to promote the adoption of the AVEVA solutions including PI System to all levels of a customer organization. You will collaborate with our entire organization to optimize the benefits of the Enterprise Infrastructure and help the customer move more rapidly in their journey towards getting value and being successful with the AVEVA solutions. The successful candidate will have relevant experience in one of AVEVAs core industries. Ideally the candidate also has a broad knowledge around related modern technologies: Cloud IoT highly distributed systems Analytics Business Intelligence (BI) Artificial Ingelligence (AI) etc.

Responsibilities:

• Lead workshops and coaching sessions to guide the customer in using the PI System successfully to realize their use cases.

• Act as technical liaison to assigned customer accounts collaborating with Customer Success Managers to maximize customer value and drive new business.

• Lead strategic conversation with customers to guide them through use case discovery and position AVEVA Products and Infrastructure to address those needs.

• Lead conversations to help focus the vision where the PI System adds business value at all customer levels. Examples include Administration/IT Staff Operations Management and Staff C level executives.

• Have a strong interest in growing your career and participating in both internal and external training programs to keep abreast of emerging technologies and markets.

• Display initiative and self-motivation to deliver high quality results along with meeting all expectations for both internal and external customers.

• Influence and drive adoption of the PI Infrastructure through product demonstration Proof of Value and other promotional activities.

• Assist with risk vs. benefit analysis to help the customer understand ramifications of various deployment options.

• Proactively engage Enterprise Customers to promote enterprise-wide adoption and implementation of the PI Infrastructure.

• Mentor other team members on industry product and/or technology topics.

Qualifications:

• Bachelors degree or higher in engineering or another technical field

• 5 yrs. experience with real-time operational data systems within an industrial manufacturing and/or operating industry

• Hands on PI System experience highly desired

• Strong leadership customer service and interpersonal relationship skills

• Solid oral written presentation and communication skills

• Ability to work as part of a team to solve problems and share best practices

• Ability to set priorities and manage multiple activities

• Experience working with C-level executives a plus

• A background in architectures and enterprise-wide design methodologies a plus

• Willing and able to travel as required possibly for up to 50%