Director, OneHUB External Hubs Lead

Provides strategic leadership and governance oversight for OneHUB External Hub vendors supporting AbbVie Patient Services. Accountable for enterprise-level performance management operational excellence and continuous improvement across multiple external hub partners.

Leads a team responsible for day-to-day vendor oversight while maintaining direct engagement with key external hub relationships. Ensures all vendors meet or exceed service level agreements (SLAs) quality standards compliance requirements and evolving business needs.

Partners closely with AbbVie Patient Services and brand stakeholders to translate strategic priorities into operational execution. Proactively identifies cross-vendor performance enhancement opportunities to optimize patient experience efficiency and overall program effectiveness.

Operates with strong business acumen enterprise mindset and disciplined governance to ensure operational rigor financial stewardship and sustainable performance.

External Hub Vendor Governance & Performance Oversight

• Lead comprehensive oversight of external hub vendor performance across multiple partners.
• Ensure adherence to contractual obligations SLAs KPIs quality standards and compliance requirements.
• Establish standardized governance frameworks reporting structures and performance review cadence.
• Conduct  business reviews with external hub vendors
• Identify performance gaps and direct corrective action plans with clear accountability and measurable outcomes.

Financial & Risk Oversight

• Monitor vendor financial performance and resource utilization.
• Identify operational compliance and performance risks; implement mitigation strategies.
• Ensure adherence to regulatory and quality standards within patient support operations

Business Partnership

• Partner closely with AbbVie Patient Services to understand evolving strategy patient support models and brand needs.
• Translate strategic shifts (e.g. new product launches lifecycle changes access model updates) into operational direction for vendors.
• Provide regular performance updates risk assessments and strategic recommendations to internal stakeholders.
• Ensure vendor capabilities and resource models scale appropriately to meet changing business demands.
• Foster a culture of ownership proactive problem-solving and continuous improvement.

Cross-Vendor Optimization & Continuous Improvement

• Proactively identify opportunities to enhance performance improve efficiency and standardize best practices across vendors.
• Leverage data and insights to compare performance trends and identify scalable improvement opportunities.
• Direct vendors on implementation of process enhancements staffing adjustments workflow redesign or technology optimization.
• Drive root cause analysis and mitigation planning for systemic or recurring issues.

Team Leadership & Development

• Lead and develop a team responsible for external hub vendor relationship management and performance monitoring.
• Set clear priorities accountability standards and performance expectations.
• Coach team members to elevate vendor management capabilities analytical rigor and operational effectiveness.

Qualifications :

• Bachelors Degree required.
• 8 years of experience in vendor management operations leadership patient services access support or related commercial operations.
• Experience within healthcare biopharma patient services specialty pharmacy or access support environments preferred.

Additional Information :

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: 

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location and we may ultimately pay more or less than the posted range. This range may be modified in the future. 

• We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.

• This job is eligible to participate in our long-term incentive programs. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission incentive benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole and absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more visit  & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:

Work :

No

Employment Type :

Full-time