Customer Service Representative for the Division of Compliance & Enforcement

About the Agency:

The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the citys housing and diversity and strength in the citys neighborhoods because every New Yorker deserves a safe affordable place to live in a neighborhood they love.

-We maintain building and resident safety and health
-We create opportunities for New Yorkers through housing affordability
-We engage New Yorkers to build and sustain neighborhood strength and diversity.



Your Team:

The Office of Development leads the agencys effort to develop affordable housing through new construction and preservation of existing affordable housing. The Division of Housing Incentives offers tax incentives tax credits and zoning bonuses in order to facilitate affordable housing development and preservation.

The Division of Housing Incentives is composed of four units:
-Compliance & Enforcement
-Tax Incentives
-Tax Credits
-Inclusionary Housing

Your Impact:

As a Customer Service Representative in the Division of Housing Incentives Compliance & Enforcement (C&E) division you will directly assist owners who have housing incentive benefits to bring their buildings into compliance benefitting tenants and the community with rent-stabilized apartments. Your assistance will be essential in helping them understand housing incentive programs and their obligations. To date C&Es work has resulted in over 3000 buildings coming into compliance with the requirements of the 421-a program. This compliance effort still on-going has directly impacted the occupants of over 63000 residential units that are now rent-stabilize.

Your Role:

As a Customer Service Representative for C&E your primary responsibilities will be to respond to members of the general public promptly and courteously; track customer inquiries and provide owners file representatives and attorneys with status updates on pending compliance dockets in a timely manner including accessing HPDInfo to generate document checklists. You will also become knowledgeable and proficient in housing incentive program policies procedures and requirements including the programs 421-a Jx 467-m and Inclusionary Housing in order to clearly and accurately respond to general inquiries and applicants having difficulty understanding the application process.

Your responsibilities include:

-Respond to applicants owners and members of the general public promptly and courteously in person by telephone and by electronic means supporting 421-a and other housing programs providing important community benefits.
-Field inquiries to the C&E teams general email inboxes.
-Escort clients to and from the reception area and conference room(s).
-Log and scan all incoming mail.
-Be knowledgeable and proficient in 421-a J-51 and other housing incentives program policies procedures and requirements in order to clearly and accurately respond to general inquiries and owners having difficulty understanding the application process and/or why their applications are incomplete.
-Provide technical assistance to owners their file representatives and attorneys regarding the 421-a J-51 and other housing incentives programs and their requirements;
-Make recommendations on C&E policies and procedures relating to the customer service role.
-Track customer inquiries and provide applicants owners file representatives and attorneys with status updates on their pending applications and compliance dockets in a timely manner including accessing the HPDInfo system to generate document checklists.
-Help with data entry generally and inputting data into SharePoint specifically relating to incoming mail whether virtual or in hard copy.
-Ensure that documents are received and properly recorded in a timely manner by entering application and tracking information into database(s) organizing and maintaining a filing system and opening sorting and distributing mail.
-Provide authoritative interpretation of complex problems relating to building owners coming into compliance with the requirements of the 421-a J-51 and other Housing Incentives programs.
-Assist the Assistant Commissioner and other senior staff with special projects as needed.

Preferred Skills:

Candidate should demonstrate strong verbal and written communication skills; be detailed-oriented courteous efficient; function independently; work collaboratively; and be able to handle a fast-paced high-pressure work environment. Candidate should have strong computer skills including proficiency in Microsoft Word and Excel and have excellent organizational and time-management skills. Fluency in additional languages besides English is a plus. The successful candidate will demonstrate the ability to multi-task and follow-up/follow-through and the ability to move between distinct job responsibilities quickly and comfortably.

Note: This position is eligible for remote work up to two days per week pursuant to a Remote Work Pilot Program

Authorization to work in the United States is required for this position. The NYC Department of Housing Preservation and Development does not provide sponsorship for international employees for visa applications extensions or status changes including H-1B visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application.

COMMUNITY COORDINATOR - 56058

Qualifications :

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to 1 or 2 above. However all candidates must have at least one year of experience as described in 1 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time