ClinicPractice Assistant, Multispecialty

Site: Mass General Brigham Medical Group Northern Massachusetts Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality low cost innovative community-based ambulatory care. This work stems from Mass General Brighams unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings including primary care specialty care behavioral and mental health and urgent care both digitally as well as at physical locations in Massachusetts New Hampshire and Maine. The group also offers outpatient surgery and endoscopy imaging cardiac testing and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations ensuring the appropriate level of care is available to every patient across our care delivery sites.

Our Newburyport location at 260 Merrimack Street is easy to access and conveniently situated just minutes off I95 and Route 1 making commuting simple from both the North Shore and southern New Hampshire. The site is located along the Merrimack River offering a scenic waterfront setting and is just a short distance from downtown Newburyports shops restaurants and walking paths.

This site is a dynamic community-based multispecialty practice dedicated to delivering high-quality patient-centered care. This site brings together a collaborative team of physicians advanced practice providers nurses and support staff offering a broad range of services including primary care cardiology endocrinology gastroenterology neurology pulmonology rheumatology and additional specialty care. With a strong connection to the world-class resources of Mass General Brigham the Newburyport practice combines the feel of a local community clinic with the clinical excellence innovation and support of a leading academic healthcare system.

We are seeking a full-time 40-hour Clinic/Practice Assistant to support our multispecialty site onsite Monday through Friday from 8:30am-5:00pm. We have a centralized clinic/practice assistant team who work collaboratively to support the various specialties at this site playing a key role in managing the patient experience on the reception/administrative support side.

Job Summary

Summary
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling check-in check-out duties. Actual job duties may vary by Department.

Does this position require Patient CareNo

Essential Functions
-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
-Make patient appointments and maintain appointment records.
-Greet and assist patients.
-Answer telephones assist callers with routine inquiries and schedule appointments.
-File materials in patient folders and print appointment schedules.
-Process patient billing forms and scan documents to patient medical record/LMR.
-Call for patient medical records and laboratory test results.
-Open and distribute mail or faxes.
-Type forms records schedules memos etc. as directed.
-May be required to accept co-payments.
-Handles screens and/or takes messages related to prior authorizations referrals and verify registrations for accuracy.
-May monitor patients in waiting room and responds to any needs for information.
-Assists in patient flow processes.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree
No

Licenses and Credentials

Experience
healthcare office experience 0-1 year required

We pride ourselves on having a close-knit highly collaborative team. Our providers and experienced team members genuinely enjoy mentoring and training on the job so we are willing to invest in and support our new hires to set them up for long-term success. When hiring we look for candidates who possess not only the relevant skills and competencies but also positive attitudes emotional intelligence and genuine passion for this work. The ideal candidate profile is adaptable receptive and comfortable working in a fast-paced high-volume environment.

Onsite

260 Merrimac Street

40

Regular

Day (United States of America)

Pay Range

- /

Grade

2

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

3300 Mass General Brigham Medical Group Northern Massachusetts Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework