Primary care - Office Supervisor

Location : 12200 Weber Hill Rd Suite 100 St Louis MO 63127

Key Responsibilities

Operational & Staff Leadership

• Partner with leadership to oversee daily caregiver operations including schedule management timecard review recruitment support onboarding education and training.
• Provide direct supervision direction and support to caregivers and clerical staff to ensure alignment with organizational goals and standards.
• Conduct regular rounding with caregivers and providers to promote collaboration gather feedback and communicate workflow updates.

Administrative & Clerical Oversight

• Lead and coordinate all clerical functions including phone operations billing processes appointment scheduling patient registration insurance verification and office supply inventory.
• Perform routine audits of electronic in-baskets to ensure timely professional and compliant communication.
• Support provider Continuing Medical Education (CME) setup and ongoing monitoring.

Communication & Collaboration

• Promote a collaborative team-based culture through clear consistent and engaging communication.
• Communicate effectively both vertically and laterally across departments ensuring leadership is informed of operational concerns trends and opportunities.
• Support the implementation of ministry-wide initiatives and organizational change efforts.

Patient Experience & Quality

• Operate as a Patient Care Representative as needed to support office coverage and service excellence.
• Ensure a consistently high-quality consumer and patient experience by modeling professionalism and service excellence.

Additional Duties

• Perform other duties as assigned to support departmental and organizational needs.

Minimum Qualifications

• Experience: Minimum of one (1) year of experience in a healthcare setting and/or in a supervisory or management role.
• Education: High School Diploma or equivalent with coursework or experience in clerical or administrative skills.
• Certification/Registration: None required.

Preferred Qualifications

• Excellent verbal and written communication skills with strong interpersonal abilities.
• Highly organized with exceptional attention to detail.
• Proficiency in Microsoft Office applications (Word Excel PowerPoint).
• Self-directed adaptable and proactive with a positive solution-oriented mindset.
• Working knowledge of healthcare regulations workflows and best practices.
• Experience in training staff development evaluation and process improvement.
• Strong analytical problem-solving and decision-making skills.
• Demonstrated ability to build effective relationships and collaborate across multidisciplinary teams.
• High emotional intelligence integrity and creative thinking abilities.