Merchant Operations Associate Merchant Experience

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

About the Role

As a Merchant Operations Associate youll help improve the day-to-day experience for our merchant partners. Your main focus will be keeping menus accurate and up to date and supporting merchants with any issues related to equipment or work closely with internal teams to solve problems quickly and make sure everything runs smoothly on the platform. Youll also help spot recurring issues and suggest simple improvements.

This role is well suited for someone with 2 years of support or contact centre experience who is comfortable responding fast handling large data sets operational complexity spotting patterns and driving improvements across workflows.

What youll be doing

• Create update and maintain menus for merchant partners
• Ensure menu content is accurate and meets quality standards
• Support and troubleshoot issues related to equipment and tools
• Guide merchants on how to use self-service tools
• Work with internal teams to solve issues and improve processes
• Help identify recurring problems and suggest improvements

Our humble expectations

• 2 years of experience in support operations or similar roles
• Strong attention to detail and structured way of working
• Comfortable using different systems and tools
• Good problem-solving skills
• Clear communication skills both written and spoken
• Fluent in Danish and English

Nice to haves:

• Experience with CRM or ticketing tools
• Basic Excel or Google Sheets skills
• Background in food hospitality or marketplaces
• Additional languages (e.g. Arabic Turkish Persian)

What we offer

• Cool office in Copenhagen near public transport. Flexible working environment.
• MacBook iPhone and company-paid subscription plan
• Lunch plan free office snacks coffee and tea and discounts on Wolt
• Health insurance
• Social gatherings
  
  

Why youll love it

Global and growing fast: Be part of a fast-moving scaleup
Meaningful work: Improve the everyday experience for merchants
Ownership: Take responsibility for processes and improvements
Great team: Work with supportive and driven colleagues

Next steps

If you are excited about working in a high-growth environment taking ownership and being part of an ambitious and fun team then click below to apply and get the conversation going!

We review applications on an ongoing basis.

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.