Dispatcher Mobility Plus

ABOUT US

Almost 1.2 million residents call York Region home making it one of the largest regions in Canada and the fastest growing with a population thats expected to grow to more than 2 million by 2041. Our geography which is comprised of about 1800 square kilometers over nine different municipalities is as beautiful interesting and diverse as our government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canadas Best Employers by Forbes we offer a collaborative progressive workplace that takes pride in our organizational culture and is committed to living The 13 Factors of Psychological Health and Safety in the Workplace aligned with our vision to create strong caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
• Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
• Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account access to a 24/7 Employee and Family Assistance Programand corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
• Inclusive and Diverse Workforce - Were committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential participate freely in society and live with respect dignity and freedom from discrimination. Our robust Inclusion Diversity Equity and Accessibility program continues to grow and has been recognized by the United Nations and many other organizations for our leadership.

WHAT YOULL BE DOING

Receives responds and schedules trip requests for on request and para transit services.
Processes standby wait list and will call trip requests and adjusts daily schedules accordingly.
Records reports and updates daily trip requests cancellations no shows late vehicle arrivals and schedule adjustments.
Contacts service providers concerning late vehicles and relays information to clients.
Communicates and processes all schedule service adjustments to contracted service providers.
Monitors issues impacting riders; contacts and redirects riders as needed.
Performs other duties as assigned in accordance with Branch and Department objectives.

WHAT WERE LOOKING FOR

Successful completion of a secondary school diploma or approved equivalent combination of education and experience.
Minimum two (2) years related dispatch experience in a transit/transportation environment.
Demonstrated experience working with persons of disabilities.
Demonstrated knowledge of relevant Standards Acts and Regulations.
Knowledge of on demand and para transit service.
Knowledge of the street network for York Region.
Ability to demonstrate the Regions core competencies.
Intermediate computer skills utilizing MS Office software applications and specialized transit software.
Strong verbal communication skills to interact with the public.
Sound judgement organizational and problem-solving skills.
Ability to remain calm during stressful or confrontational interactions.
Ability to work independently on rotating shifts including weekend work.
Ability to travel to off site locations.
Ability to work outside regular business hours as required.