ServiceNow Administrator Business Analyst

EEOC Statement

Lifepoint Healthis an Equal Opportunity Healthis committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

You must be authorized to work in the United States without employer sponsorship.

Schedule: M-F

Job Location Type: Onsite in Brentwood TN

Travel requirements: Up to 25% travel

How youll contribute

An Operations Analystwho excels in this role:

Business & Systems Analysis

• Elicit analyze and document business requirements functional needs and process workflows.

• Evaluate existing systems and processes to identify gaps risks or opportunities for improvement.

• Translate business needs into clear specifications documentation or work requests for technical teams.

Operational & Platform Support

• Support IT managed platforms and systems through analysis documentation and coordination activities.

• Assist with system configuration access management data maintenance or administrative support tasks as appropriate.

• Help troubleshoot issues by coordinating with technical teams and vendors to identify root causes and resolution paths.

Process Documentation & Governance

• Create and maintain process documentation workflows SOPs and reference materials.

• Ensure documentation remains current and reflects changes to systems processes or support models.

• Support adherence to established standards controls and operational practices.

Change & Enhancement Support

• Review and assess enhancement change or improvement requests for feasibility scope and effort.

• Assist in prioritizing discussions by providing analysis of impact dependencies and risks.

• Support planning and coordination of approved changes through execution and validation.

Stakeholder & Vendor Coordination

• Serve as a liaison between business partners IT teams and external vendors.

• Support communication follow up and issue tracking across stakeholders.

• Assist in documenting roles responsibilities and support expectations.

Reporting & Continuous Improvement

• Track activities dependencies and outcomes related to assigned initiatives.

• Provide status updates analysis and documentation to leadership as needed.

• Participate in continuous improvement efforts to enhance system effectiveness and operational efficiency.

What were looking for

Education

• Associate degree in Business Information Technology or a related field required; Bachelors degree preferred.

Required Qualifications

• Bachelors degree in Business Information Systems Healthcare Administration or related field
• Minimum 35 years of experience supporting business or healthcare operations
• Experience working in regulated environments (healthcare strongly preferred)
• Proven experience with operational workflows process analysis or service operations
• Strong analytical documentation and problemsolving skills
• Ability to work crossfunctionally with business IT and leadership teams

CERTIFICATIONS / LICENSURE

• Relevant certifications (e.g. ITIL Business Analysis Service Management Lean) are a plus but not required.