Operations Analyst Global Payments Processing

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for analyzing the day-to-day issues researching and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures routine analytics and creating reports and completing exception processing.

Line of Business Job Description

This role is responsible for researching analyzing and resolving daytoday issues related to domestic and international wire transactions. Key tasks include performing all functions within the Wire Repair process including interpreting and resolving wire exceptions conducting detailed transaction research repairing wire transactions within internal systems and administering in accordance with operational procedures. Expectations include supporting continuous improvement and understanding criticality of accurate timely and appropriate actions as it relates to payment processing. The role may also participate in implementing new operational solutions documenting processes and supporting enhancements to wire processing products or services.

Success in this role requires strong computer literacy accurate and efficient data entry and the ability to operate effectively in a fastpaced highpressure environment involving largedollar and sensitive transactions. The individual must demonstrate dependability adaptability sound prioritization skills and the ability to work both independently and collaboratively.

Schedule: Monday through Friday 9:00am to 6:00pm

Responsibilities:

• Assists with coordination of implementation for products services and operational solutions

• Supports the design documentation implementation and monitoring of new products and services

• Provides guidance regarding procedural technical and operational changes

• Expands business products knowledge within operations environment

• Builds network by developing relationships with partners and teammates

• Inspects data to identify issues and trends

• Collects and interprets data to validate operational processes

• Produces and analyzes standard operational reports to support business and performance tracking

• Delivers responsive highquality customer service support to internal and external partners

• Reviews validates and processes wire transactions in accordance with item processing procedures and controls

• Meets established productivity quality and risk control standards while adhering to operational guidelines

• Resolves routine operational issues and executes assigned deliverables to support daytoday Wire Operations activities

• Ensures accurate timely and effective Wire Operations support for internal business partners and external customers/clients

• Effectively prioritizes daily work to meet service level expectations and critical payment deadlines (e.g. FED CHIPS IRS)

• Demonstrates working knowledge of wire processes and procedures while identifying opportunities to enhance efficiency quality and controls

Required Qualifications:

• Minimum of 1 year experience in Operations

• Minimum of 1 year experience with Process Improvement Wire Payments ACH or a similar role within financial services or a regulated industry

• Time management with a focus on competing priorities and strict deadlines is crucial

• Analytical and high attention to detail

• Communicates with impact;communicates effectively (written and verbal)

• Knowledge of Excel Word Outlook

• Ability to work independently as well as within a team.

• Overtime as required

Desired Qualifications:

• Analytical ability to compile reports and assist with strategic planning

• Experience with Operational Excellence

• Highly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact-based decisions

• Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization

• Team player attitude enthusiasm and commitment

• Ability to prioritize use own initiative and be flexible

• Ability to work under pressure meet deadlines and navigate change

• Participates in adhoc projects as needed

Skills:

• Attention to Detail

• Customer and Client Focus

• Monitoring Surveillance and Testing

• Process Performance Management

• Research

• Adaptability

• Business Analytics

• Critical Thinking

• Reporting

• Written Communications

• Data Management

• Policies Procedures and Guidelines Management

• Process Design

• Process Effectiveness

• Strategic Thinking

Internal employees who are currently working from home are still eligible to apply. However if selected for the role you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

Hours Per Week: