Analyst II, Field Services-EPIC

JOB SUMMARY:

The Analyst II Field Services covers both inside and outside field work providing support and response around technology utilized within our Parks Resorts/Hotels and offsite Retail this role the Analyst II will be involved in troubleshooting testing repairing and servicing our hardware and software at those locations. The Analyst II is expected to understand configure deploy and service various types of hardware and software related to our POS and payment systems ticketing/turnstiles digital signage kiosks virtual line systems kitchen systems table reservation systems mobile ordering Android/IOS access control time clocks Windows tablets and PCs printers basic LAN troubleshooting and IoT. They will coordinate and work with Technicians Analysts and Team Leads to provide support for all Universal Orlando events.

MAJOR RESPONSIBILITIES:

• Advanced hardware troubleshooting and support. Ability to install configure diagnose and repair technology related to UPR operations. Including POS hardware used for ticketing food and retail digital signage hardware payment systems hardware kiosks turnstile hardware virtual line systems attractions express hardware biometric hardware kitchen systems table reservation systems mobile ordering hardware access control systems time clocks Windows tablets Android/IOS mobile hardware Windows PC printers IoT hardware.
• Advanced software support. Ability to install configure and troubleshoot Point of Sale software for our retail food and ticketing business areas.
• Event and project hardware and software configuration deployment and support of POS and related technologies for our marque events new locations for food retail ticketing and guest services areas.
• Understands and actively participates in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• High school degree or GED is required.
• Technical school is preferred.
• Associate degree (AA) is preferred.
• Other: Military classes or equivalent training.

EXPERIENCE:

• 2 years in Field Services or PC Support related field.
• Experience of Cat5/Cat6 Low-voltage cabling and termination
• Experience of Local Area Networking

ADDITIONAL INFORMATION:

• Basic understanding of ITIL framework or service management practices.
• Basic understanding of Cat5/Cat6 Low-voltage cabling and termination.
• Basic understanding of Local Area Networking.
• Basic understanding of AV equipment for conferencing.
• Experience with setup and support of PC MAC and POS systems.
• Experience with Microsoft Windows Active Directory Microsoft Exchange and Office products.
• Experience with setup and deployment of payment devices.
• Experience using an industry standard ITSM (IT Service Management) tool for incident and request management.
• Ability to work in a team environment.
• Good verbal and written communication skills.
• Strong customer service skills.
• Ability to multi-task in a fast-paced environment and effective time-management skills.

Your talent skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.