Business Systems Analyst (12 Months)

Manulife isseeking a Business System Analyst (12 Months) in the Asia Systems and Platform Services Team to support HK Retirement systems. The successful applicant will be involved with systems and application support of solutions that conform to Manulife standards. The candidate will need to have a breadth and depth of experience that will allow her/him to devise and support solutions that integrate appropriately within the organization and its application frameworks.

Position Responsibilities:

Own and support a wide variety of systems and applications from a Level 1/2 perspective

Work with business clients to debug or trouble shoot applications

Translates user requirements into software requirements

Investigate database code Batch scripts problem from a support perspective to debug issues or perform analysis for enhancements

Incident ownership and management with on-call requirements on a roster basis

Investigate application failures and manage to resolution

Remain current on standards technologies approaches and methodologies

Consistently apply the concept of continuous improvement

Required Qualifications:

Bachelors degree in Computer Science Engineering or related field.

Minimum 3 years working experience systems and application Level 1 / 2 (support)

Experience with relational database structures and methodologies

Collaborate attitude and demonstrate empathy and generosity towards business stakeholders product owners software developers and operations support to uncover pain points

Proven ability to multitask both independently and within a team.

Good command of English and Chinese both spoken and written

Ability to understand business process requirements and through the use of technology conceptualize creative solutions through to implementation

Able to work under pressure and meet tight schedules

Experience in financial industry

Awareness of ITIL practices in aligning IT services with the needs of business.

Action oriented creative and proactive thinker

Successful candidate will have strong knowledge and at least 2 years of experience of the following technologies:

Linux Unix Windows

Cloud Platform (Azure AKS)

Java Python C# Reactjs nodejs nestjs

MS SQL / Mongo Database

Proficiency with Restful API Git GIT Action Azure APIM

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .