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How Youll Help Transform Healthcare:

The Case Management Lead RN serves as a team leader clinical resource person role model coach and facilitator for staff and department operations. Has the responsibility and authority to lead their work group; resolve routine issues and create a positive productive and fiscally responsible work unit. Makes recommendations regarding complex or potentially significant issues to manager including issues regarding training compensation work hours working conditions hiring and corrective action. Initiates and facilitates effective open two-way communication and resolution of work site operational issues that support service area goals and addition to the lead responsibilities functions as a case manager for designated caseload.

• Performs patient needs assessments upon admission and at regular intervals; facilitating referrals and providing linkages to health wellness and post-acute care resources across the health care continuum. Promotes interdisciplinary collaboration and teamwork to progress the plan of care and discharge plan. Promotes appropriate length of stay resource management and care transitions to the next level of care. Must comply with all federal and state regulations surrounding the discharge process.
• Identifies barriers to throughput progression of care and collaborates with the healthcare team to resolve. Collaborates with other disciplines and departments as directed by CM Manager including by not limited to: Social Work Utilization Management Internal Physician Advisors Risk Management Compliance and Patient Access.
• Provides leadership patient care team to achieve positive patient outcomes. Follows-up on matters to insure they are successfully resolved. Attends departmental and organization-wide management meetings.
• Assists manager in assuring staff competence and contributes to staff performance development. Identifies areas of improvement and development activities. Provides input into the managers developmental goals for each team member. Works with the team members on areas of developmental goals and follows up to ensure employee progress. Participates in employee performance evaluations by providing feedback to the manager. Provides employee coaching and feedback on a regular basis.
• Assists with and/or prepares work schedules for work group. Ensures adequate coverage equitable treatment of staff and monitors work hours. Addresses Care Management issues contacting the manager as necessary and/or apprises them of the situation. Make recommendations on unusual or potentially broad situations to the manager.
• Makes recommendations regarding complex or potentially significant issues to manager including issues regarding training compensation work hours working conditions hiring and corrective action. Collaborates with manager regarding fiscal management and appropriate resource allocation. Maintains staffing levels in accordance with financial targets monitors staffing levels resource needs and expense control. Makes recommendations and participates in the budget process as needed.
• Initiates and facilitates effective open two-way communication and resolution of work site operation issues that support service area goals and objectives. Assists with other department responsibilities such as implementing and managing activities resulting from patient satisfaction surveys performance improvement and other quality initiatives. Makes recommendations for process and procedure changes.
• Conducts individual and/or team meetings with their work group ensuring effective two-way communications keeps group informed listens to needs and issues resolves items brought to their attention and follows up with team members and management on issues. Promotes positive work environment holds employees accountable for their conduct and interpersonal skills and encourages staff development of communications.
• Assists with other department responsibilities such as implementing and managing activities resulting from patient satisfaction surveys performance improvement and other quality initiatives. Makes recommendations for process and procedure changes.
• Identifies barriers and opportunities to improve CM processes and assists in data collection to highlight opportunities for improvement.

Leads work group in both departmental and organizational matters. Leads and oversees delivery of CM services. Assists management with direction lead supervision and delegation of CM responsibilities of staff. Leads team in such a way as to promote sense of belonging team effectiveness accountability for clinical and personal conduct low employee turnover high morale. Regularly recognizes staff accomplishments and encourages employee growth and development. As part of the hospitals leadership team communicates information to and from staff. Maintains a positive communication style keeps employees informed listens to staff investigates and resolves issues. Interacts appropriately with all members of the health care team to develop coordinate and manage the plan of care. Collaborates with management physicians payors and co-workers to promote effective teamwork and problem-solving. Keeps manager informed of potential issues that may require his or her attention. Initiates communication with others to be proactive in problem resolution. Is assertive and responsible in developing and maintaining high levels of team performance. Travel at times required between Carilion Medical Center campuses. Must provide own transportation

What We Require:

Education: Graduate of professional school of nursing required. BSN BA or BS preferred

Experience: 3 Years of RN experience in clinical healthcare setting with 1 year in Case Management required. Must have demonstrated direct patient care responsibilities reflecting planning coordination delivery of needed services such education discharge planning and care management

Licensure certification and/or registration: Current Registered Nurse licensure required. Case Management Certification preferred.

Lif Support: AHA BLS- HCP required within 6 months of hire.

Other Minimum Qualifications: Demonstrates leadership qualities in case management practice and good interpersonal and communication skills. Effective interpersonal communication and teamwork skills required. Keyboarding required for automated computer systems including electronic medical records. Must successfully complete orientation and competency validation for position.

This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

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For more information contact the HR Service Center at 1-.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race color religion sex national origin age (40 or older) disability genetic information or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 8:00 a.m. to 4:30 p.m. Monday through Friday.

For more information on E-Verify: Pay and Well-beingat Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. Thats why we offer a well-rounded benefits package and many perks and well-being resources to help you live a happy healthy life at work and when youre away.

When you make your tomorrow with us well enhance your potential to realize the best in are benefits available to you when you join Carilion:

• Comprehensive Medical Dental & Vision Benefits
• Employer Funded Pension Plan vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app Virgin Pulse
• Discounts on childcare
• Continued education and training