Customer Support Officer – Insurance (NA Shift Non-Voice Manila)

QBE

Job Location:

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 6 days ago

Vacancies: 1 Vacancy

Job Summary

Primary Details

Time Type: Full time

Worker Type: Employee

Provide technical support to the team and assistance to the team leader by being the subject matter expert on the process they are handling be able to prioritize work that is needed and be able to deliver work with high quality performance and accuracy.

Primary Responsibilities

Delivery of assigned work to a high quality in line withappropriate auditstandards scheduled completiondatesand prioritization

Comply on providedlegislations industry codes companypoliciesand procedures.

Adherence and ensure all processingisaccurateand within organizational policies processes procedures as applicable to the role

Build andmaintaineffective partnerships with local and onshore stakeholders

Proactivelyassistsin the identification of critical and non-critical service delivery performance issues and improvement opportunities related to tasks given

Process all transactions related to product process and policies andaccomplishall reports as

Properly assesscompleteness of documents received and provide solutions if incomplete

Job Requirements:

At least 2 years customer serviceexperience preferably within theBPOinsurance and/orfinancialindustry

Amenable to working on North America shift schedule

Open to working onahybrid work arrangement

Skills:

Administrative Support Analytical Thinking Critical Thinking Customer Service Insurance Underwriting Intentional collaboration Managing performance Policy Administration Policy Compliance Policy Management Prioritization Regulatory Compliance Risk Assessments Risk Management Stakeholder Management

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Required Experience:

Unclear Seniority

Primary DetailsTime Type: Full timeWorker Type: EmployeeProvide technical support to the team and assistance to the team leader by being the subject matter expert on the process they are handling be able to prioritize work that is needed and be able to deliver work with high quality performance and ...