IT Support Specialist
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Requirements
Bachelors degree in Systems Engineering Information Technology Computer Science or a related field.
Minimum of 24 years of experience in hardware and software technical support.
Knowledge of Windows and/or Linux system administration Microsoft 365 support and Active Directory account management.
Demonstrated ability to troubleshoot hardware and software issues using Zoom Slack and remote desktop tools.
Identity & Access (Okta): Proficiency in Okta administration with primary tasks including password resets troubleshooting Multi-Factor Authentication (MFA) and user lifecycle management.
Proficiency in Jira Service Management (JSM); high ticket hygiene and SLA management are essential.
Effective communication customer service orientation and ability to document technical procedures.
Main Responsibilities
Resolve user requests and incidents via tickets email and phone ensuring agreed-upon response times.
Monitor and maintain hardware and software inventory log changes and manage licensing.
Create and maintain technical documentation: user guides support procedures and incident logs.
Participate in IT projects: software deployments migrations new site installations and infrastructure upgrades.
Provide basic user training on corporate tools and cybersecurity best practices.
Candidate Profile
Soft Skills: Strong self-starter with excellent written communication skills. Must be able to work in real-time to ensure no knowledge loss during this temporary assignment.
Reliability: Must have a stable high-speed home internet connection and a secure workspace.
We Offer:
Competitive salary
100% remote work
Collaborative and stable work environment.
About Company
HQ Platinum nace como una división de Human Quality enfocada en el servicio de headhunting creada para conectar personal de altos niveles en posiciones específicas solicitadas por nuestros clientes.
