Sr. Analyst, IT Asset and Configuration Management

Our Company

Explore how you can contribute at AmeriLife.

For over 50 years AmeriLife has been a leader in the development marketing and distribution of annuity life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

Job Description

• Configuremaintain and support the ServiceNow CMDB in alignment with theCommon Service Data Model (CSDM).
• Support ServiceNow Discovery service mapping integrations normalization and reconciliation activities.
• Monitor and remediate CMDB data quality issues including completeness accuracy and compliance metrics.
• Maintain CI records class standards and relationshipsin accordance withAmeriLife configuration standards.
• Prepare CMDB reporting and documentation to support audits reviews and operational decision-making.

2. IT Asset Management (ITAM) Operations

• Execute day-to-day hardware and software asset lifecycle activities including intake tracking maintenance retirement and disposal.
• Maintainaccuraterecords inServiceNow SAM Pro and HAM Pro supporting license compliance reclamation and entitlement tracking.
• Reconcile asset data with procurement finance and inventory records to ensure accuracy and audit readiness.
• Support fixed-asset reconciliation and depreciation alignment with Finance.
• Maintainaccuratevendor contract and licensing data related to software and hardware assets.

3. Governance Compliance & Audit Support

• Support compliance withNYDFS Part 500and other regulatoryrequirements as they relate to asset and configuration management.
• Maintain SOPs standards and audit evidence related to CMDB and ITAM processes.
• Assistwith internal and external audits (SOX ITGC NYDFS SOC 2 etc.) byvalidatingdata accuracy and producing required documentation.
• Ensure proper documentation and tracking of secure hardware handling and disposal processes.

4. Operational Support & Vendor Coordination

• Serve as a key operational liaison withoffshore resourcesforasset tracking inventory updates break/fix activity and receiving processes.
• Monitor dashboards exception reports and queues related to asset and configuration activities.
• Escalate data issues gaps or risks to IT leadership as needed.
• Support standardization of ITAM and CMDB practices across AmeriLife affiliates.

5. Technical & Cross-Functional Collaboration

• Partner with Infrastructure Endpoint Integration and Security teams to ensureaccurateCI and asset data flows into ServiceNow.
• Support Security and Compliance teams with asset inventory data used for vulnerability management and risk assessments.
• Coordinate with Enterprise Architecture and PMO to ensure technology changes are reflected accurately in the CMDB.
• Perform other related duties as assigned to support business needs.

Qualifications

• Bachelors degree in Information Technology Information Systems Computer Science or equivalent experience.
• 46 yearsof experience in IT Asset Management Configuration Management or IT Operations.
• Hands-on experience withServiceNow CMDB Discovery SAM and/or HAMin a mid-to-large enterprise.
• Working knowledge ofITIL v4 particularly ITAM CMDB and Change Enablement.
• Experience supporting infrastructure and endpoint asset lifecycles (servers endpoints network cloud).
• Familiarity with common software licensing models (e.g. Microsoft Oracle Adobe).
• Experience working in hybrid environments with managed service providers.

Preferred

• Experience supporting regulated environments (NYDFS SOX HIPAA).
• Familiarity with AmeriLife-relevant platforms such asServiceNow Workday Oracle Salesforce Intune/SCCM CrowdStrike MuleSoft.
• ITIL or ServiceNow certifications (e.g. CIS Discovery CIS SAM CIS HAM).
• Experience supporting enterprise IT governance or audit readiness initiatives.

Success Metrics (First 12 Months)

• CMDB completeness 90%for in-scope CI classes.
• Software license compliance accuracy 95%.
• Hardware asset tracking accuracy 98%.
• Improved ServiceNow Discovery coverage across prioritized environments.
• Timely andaccurateaudit support with minimal findings related to ITAM/CMDB.
• Reduced data exceptions and reconciliation gaps across affiliates.

What AmeriLife Offers

A comprehensive benefits package that includes PTO medical dental vision retirement savings disability insurance and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race color religion creed sex (including pregnancy childbirth breastfeeding or related medical conditions) sexual orientation gender identity or expression age national origin ancestry disability genetic information marital status veteran or military status or any other protected characteristic under applicable federal state or local law. We are committed to providing an inclusive equitable and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process please contact us at .

Pay Transparency Statement

We are committed to pay transparency and equity in accordance with applicable federal state and local laws. Compensation for this role will be determined based on skills qualifications experience and market factors. Where required by law the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information such as benefits bonuses and commissions will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about discussing or disclosing their pay or the pay of another employee or applicant as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening which may include employment verification education verification criminal history check and other job-related inquiries as permitted by law. All screenings are conducted in accordance with applicable federal state and local laws and information collected will be kept confidential. If any adverse decision is made based on the results applicants will be notified and given an opportunity to respond.