Customer Success Manager (Bilingual FREN)

Founded in 2018 Verbolia is disrupting the search landscape with a game-changing SaaS technology. We dont just follow trends; we set them. Our rapid international growth is fueled by the success of e-commerce giants like Dior Chanel Decathlon Hugo Boss and Walmart who rely on us to scale their digital footprint.

As we continue to conquer new markets we are looking for a Bilingual Customer Success Manager (FR/EN) who is as analytical as they are this role you wont just manage accounts; youll be a strategic partner helping global brands maximize their SEO/GEO and SEA potential.

We are a team on the move! We are currently based in Enghien but to support our scaling team we will be moving into brand-new state-of-the-art offices in Nivelles at the end of 2026.

Tasks

What you will do

As a Customer Success Manager you are the architect of our clients growth. You wont just be answering questions; youll be driving the strategy that helps some of the worlds biggest brands dominate search results.

Strategic Relationship Management

• Be the Trusted Advisor: Act as the primary point of contact and strategic liaison between our clients and the Verbolia team.
• Navigate & Expand: Map out complex customer organizations to uncover new opportunities for partnership and internal product applications.
• Proactive Engagement: Maintain a high-touch relationship with your portfolio to ensure they are consistently realizing and exceeding the full potential of our technology.

Product Onboarding & Optimization

• Accelerate Time-to-Value: Lead the onboarding journey for new customers ensuring a seamless transition and immediate engagement with the platform.
• Master the Demo: Conduct high-impact one-on-one demos tailored to specific client needs turning technical features into business solutions.
• Data-Driven Success: Deep-dive into product usage and performance indicators to identify specific actionable SEO/GEO improvement opportunities for every client.

Growth & Advocacy

• Own the Success Plan: Build and execute bespoke engagement plans that align Verbolias capabilities with the clients long-term business goals.
• Champion the Customer: Act as the internal Voice of the Customer directly influencing our product development roadmap based on your frontline insights.
• Drive Revenue Growth: Partner closely with the Sales team to identify and close upsell cross-sell and account expansion opportunities.

Requirements

Your Profile

We are looking for a strategic thinker a relationship builder and a problem solver.

The Essentials

• Experience: You have 3 years of experience in Customer Success Account Management or a strategic role within a SaaS environment or a Digital Marketing agency.
• Language Mastery: You are a Native French speaker with the ability to navigate complex business nuances. You are also fluent in English (written and spoken) to collaborate with our international team and global clients.
• Analytical Rigor: You have a data-driven mindset. You dont just look at charts; you understand what they mean for a clients ROI.
• Communication Pro: You are comfortable presenting to stakeholders at all levels from end-user to C-level.

Technical & Strategic Skills

• Search Marketing Savvy: A solid understanding of SEO/GEO is an advantage.
• Project Management: You are highly organized and can manage multiple client lifecycles simultaneously.
• Technical Literacy: Knowledge of HTML CSS or JavaScript is a plus as it will help you understand our product.
• Proactive Mindset: You are a self-starter who thrives in a fast-paced SaaS environment. You dont wait for solutions; you create them.

Benefits

What We Offer

At Verbolia we believe in empowering our people. Youll join a high-growth scale-up where your work directly impacts the digital success of the worlds most iconic brands.

Growth & Impact

• Scale-Up Energy: Be part of an international success story working at the intersection of AI SEO and global e-commerce.
• High Autonomy: We value results over micromanagement. Youll have a high degree of independence and a real seat at the table in shaping our business operations.
• Global Portfolio: Collaborate daily with industry leaders like Dior Chanel and Walmart.

The Full Package

• Competitive Salary: A package that reflects your expertise and the value you bring to the team.
• Mobility Your Way: A company car or a flexible mobility budget.
• Comprehensive Insurance: Top-tier group and hospitalization insurance for your peace of mind.
• Daily Perks: Meal vouchers a mobile subscription and more.

Work-Life Harmony

• Hybrid Model: Enjoy the best of both worlds with 3 days of remote work and 2 days at the office to stay connected with the team.
• Extra Time Off: We offer 5 extra holidays on top of the legal minimum because we know you need time to recharge.
• Modern Workspace: Join us in our current Enghien office before we transition to our brand-new tech-forward headquarters in Nivelles in late 2026.

Our DNA: Why Youll Love Working Here

At Verbolia we dont just build software; we build a community. It is truly important to us that every team member feels happy challenged and deeply connected to our collective success. We offer a high-trust environment with a super-flexible remote work policy because we believe in work-life harmony not just balance.

Who we look for

Skills can be taught but mindset is everything. When we grow our team we look for three core traits:

• Culture Fit: You are trustworthy friendly and naturally inclined to help others.
• Adaptability: You are excited by change and ready to evolve alongside a fast-scaling company.
• Solution-First Mindset: You dont just spot hurdles; youre already thinking of the leap. We value those who bring a solution to every problem they identify.

Life at Verbolia

We take care of our people because they are our greatest asset. When you join us youll enjoy:

• Celebrating Success: Yearly teambuilding to celebrate our milestones.
• Regular Fun: Quarterly team activities.
• Good Food Good Mood: Monthly team lunches and a constant supply of fresh fruit to keep the energy high.
• World-Class Colleagues: Daily collaboration with a diverse brilliant and genuinely nice group of people.