Team Lead

Technologent

Job Location:

Chadron, NE - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

The Opportunity: We are seeking a Team Lead to join Your Selling Team (YST) Technologents in-house sales support and customer engagement organization. YST delivers campaign-based outreach sales support and inside-sales services for our clients.

The Team Lead is responsible for leading a team of representatives to successfully execute client projects drive results and deliver outstanding customer experiences. This role combines people leadership project coordination and performance management in a fast-paced client-focused environment.

Role: Team Lead
Experience: 3 years
Employment Type: Full Time
Location: Chadron NE

Responsibilities
Project and Performance Management

Develop and maintain a strong understanding of each clients products services programs and project goals.
Manage assigned client projects including communication reporting and oversight of the project lifecycle.
Track and drive team productivity to ensure goals service levels and quality standards are consistently met.
Utilize CRM tools (e.g. Salesforce NetSuite) to support project tracking reporting and data accuracy.
Verify accuracy of reports and dashboards related to team and project performance.
Provide regular updates for clients and internal management on progress issues risks and results.

Team Leadership and Coaching

Lead a team of representatives setting clear expectations and modeling professional behavior.
Monitor calls and interactions review work quality and identify coaching and training opportunities.
Coach and mentor team members to improve effectiveness on the phone in written communication and with systems and tools.
Train new and existing employees on client programs tools processes and best practices.
Address performance or discipline issues in alignment with company guidelines and in partnership with management.
Plan and facilitate team meetings to share updates align on goals and recognize achievements.
Promote team goals incentives and recognition programs to support a high-performance culture.

Scheduling Administration and Compliance

Develop and maintain work schedules for the team ensuring appropriate coverage for projects and client commitments.
Review and approve bi-weekly time reporting for team members.
Complete required project and administrative documentation accurately and on time.
Monitor for non-compliant or inappropriate project activities and take corrective action as needed.
Maintain a high level of customer service for escalated issues supporting both clients and team members.
Perform additional leadership and management-assigned tasks as needed to support business goals.

Office Culture and Professionalism

Demonstrate strong leadership professionalism and a positive team-oriented attitude in all interactions.
Communicate effectively with teammates leadership and clients in-office and remotely via email phone and collaboration tools (e.g. Microsoft Teams CRM platforms).
Foster a respectful inclusive and customer-focused environment that reflects company values.
Take ownership of assigned work follow through on commitments and proactively address issues before they escalate.

Required Qualifications
Education and Experience

College degree preferred or an equivalent combination of education and experience.
Minimum of 3 years of related experience in a team lead senior representative or similar role (e.g. sales support customer service inside sales or project-based environment).

Skills and Competencies

Above-average verbal and written communication skills including the ability to present information clearly to clients and team members.
Strong leadership coaching and relationship-building skills.
Strong organization time management and ability to manage multiple projects and deadlines.
Proficiency with CRM tools (e.g. Salesforce) and comfort working with reports metrics pipelines and status updates.
Solid computer skills including Microsoft Office (Word Excel Outlook PowerPoint) and web-based tools.
Ability to read and interpret contracts activity and status reports and process documentation.
High attention to detail especially in verbal and written communication and reporting.
Ability to adapt quickly to changes in client requirements tools or organizational priorities.
Professional pleasant and responsible with strong people interaction and problem-solving skills.

Technologent is an Equal Opportunity Employer -- EEO/AA Employer/Vet/Disabled -- for reasonable accommodations please contact us at

Technologent is a Global Provider of Edge-to-Edge Information Technology Solutions and Services for Fortune 1000 and SMB companies. We offer a unique blend of business practices that are aligned to solve for top CIO concerns. Our core competencies focus on data center infrastructure business continuity data protection service automation and orchestration continuous intelligence monitoring connectivity collaboration and cybersecurity. These practices are supported by our professional services digital transformation services and financial services offerings. By providing custom solutions and services designed to fit your business needs we enable your organization to be more agile responsive and competitive. Technologent empowers your company to ascend to the next level in IT.

Headquartered in Irvine CA Technologent has offices throughout the US and proudly serves clients around the world. When partnering with Technologent organizations benefit from the highest caliber of professionals committed to delivering exceptional business outcomes backed by unmatched service and support.

The Opportunity: We are seeking a Team Lead to join Your Selling Team (YST) Technologents in-house sales support and customer engagement organization. YST delivers campaign-based outreach sales support and inside-sales services for our clients.The Team Lead is responsible for leading a team of repre...

Role: Team Lead
Experience: 3 years
Employment Type: Full Time
Location: Chadron NE

Responsibilities
Project and Performance Management

Develop and maintain a strong understanding of each clients products services programs and project goals.
Manage assigned client projects including communication reporting and oversight of the project lifecycle.
Track and drive team productivity to ensure goals service levels and quality standards are consistently met.
Utilize CRM tools (e.g. Salesforce NetSuite) to support project tracking reporting and data accuracy.
Verify accuracy of reports and dashboards related to team and project performance.
Provide regular updates for clients and internal management on progress issues risks and results.

Team Leadership and Coaching

Lead a team of representatives setting clear expectations and modeling professional behavior.
Monitor calls and interactions review work quality and identify coaching and training opportunities.
Coach and mentor team members to improve effectiveness on the phone in written communication and with systems and tools.
Train new and existing employees on client programs tools processes and best practices.
Address performance or discipline issues in alignment with company guidelines and in partnership with management.
Plan and facilitate team meetings to share updates align on goals and recognize achievements.
Promote team goals incentives and recognition programs to support a high-performance culture.

Scheduling Administration and Compliance

Develop and maintain work schedules for the team ensuring appropriate coverage for projects and client commitments.
Review and approve bi-weekly time reporting for team members.
Complete required project and administrative documentation accurately and on time.
Monitor for non-compliant or inappropriate project activities and take corrective action as needed.
Maintain a high level of customer service for escalated issues supporting both clients and team members.
Perform additional leadership and management-assigned tasks as needed to support business goals.

Office Culture and Professionalism

Demonstrate strong leadership professionalism and a positive team-oriented attitude in all interactions.
Communicate effectively with teammates leadership and clients in-office and remotely via email phone and collaboration tools (e.g. Microsoft Teams CRM platforms).
Foster a respectful inclusive and customer-focused environment that reflects company values.
Take ownership of assigned work follow through on commitments and proactively address issues before they escalate.

Required Qualifications
Education and Experience

College degree preferred or an equivalent combination of education and experience.
Minimum of 3 years of related experience in a team lead senior representative or similar role (e.g. sales support customer service inside sales or project-based environment).

Skills and Competencies

Above-average verbal and written communication skills including the ability to present information clearly to clients and team members.
Strong leadership coaching and relationship-building skills.
Strong organization time management and ability to manage multiple projects and deadlines.
Proficiency with CRM tools (e.g. Salesforce) and comfort working with reports metrics pipelines and status updates.
Solid computer skills including Microsoft Office (Word Excel Outlook PowerPoint) and web-based tools.
Ability to read and interpret contracts activity and status reports and process documentation.
High attention to detail especially in verbal and written communication and reporting.
Ability to adapt quickly to changes in client requirements tools or organizational priorities.
Professional pleasant and responsible with strong people interaction and problem-solving skills.

Apply Now

About Company

Technologent

Technologent powers your business through a combination of Hybrid Infrastructure, Automation, Security and Data Management: foundational IT pillars for your business. Together with Service Provider Solutions, Financial Services, Professional Services and Our People, Technologent is pa ... View more

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