SAP SDLE AMS Consultant

Skills

Mandatory Skills : SAP SD ECC
Good to Have Skills : SAP SD S/4HANA

Job Description

Lead end-to-end SAP SD/LE (ECC) module activities including configuration production support and functional enhancements.

Own and manage Order-to-Cash processes including sales order processing pricing shipping (LE) billing returns and customer master data management.

Oversee and manage integration points with SAP MM FI/CO WM and PP modules.

Ensure adherence to audit compliance data governance and data consistency standards.

Collaborate closely with cross-functional teams including ABAP Basis middleware teams and business stakeholders to deliver robust solutions.

Monitor and support batch jobs IDoc processing output determination EDI and interface integrations.

Prepare functional specifications validate technical designs and coordinate custom developments with technical teams.

Support UAT integration testing cutover activities system deployments and upgrades.

Maintain and update documentation including configuration documents SOPs KT materials and run books.

Use ITSM tools such as ServiceNow or Remedy for incident problem and change management activities.

Drive continuous improvement initiatives identify recurring issues and recommend preventive and optimisation solutions.

Roles & Responsibilities

Provide L1 to L3 application support for SAP SD/LE (ECC) ensuring issues are resolved within defined SLA timelines.

Execute functional configuration changes minor enhancements and change requests aligned with business needs.

Guide and support end users on SAP SD/LE transactions processes and functional queries; conduct user training as required.

Categorise prioritise and manage incidents and service requests; escalate unresolved issues and provide clear status communication to stakeholders.

Lead AMS delivery and support multi-client environments while ensuring high levels of customer satisfaction.

Act as a bridge between business users support teams and technical teams to analyse and resolve complex functional issues.

Monitor system performance perform root cause analysis and implement preventive measures for recurring incidents.

Mentor junior consultants and independently manage multiple priorities in a fast-paced support environment.

Maintain strong stakeholder management communication and leadership throughout the AMS lifecycle.

Ensure adherence to ITIL processes AMS governance frameworks and organisational best practices.

Key Skills & Competencies

Strong hands-on expertise in SAP SD and LE (ECC)

Deep understanding of Order-to-Cash and Logistics Execution processes

Experience in AMS delivery models and ITIL-based support

Knowledge of integrations IDocs EDI and cross-module flows

Excellent communication skills with the ability to work onsite with client stakeholders