Jira Admin

Location: Oakland CA (Onsite 2-3 days a week)/Hybrid/ MUST BE LOCAL TO BAY AREA CA

Job Title: JIRA Administrator (Atlassian Platform Administrator)

Role Summary

The JIRA Administrator is responsible for the configuration governance and optimization of the Atlassian ecosystem (primarily JIRA often Confluence). This role ensures that JIRA supports scalable efficient workflows across teams while maintaining system integrity performance and usability.

This is not just a tool admin role-it sits at the intersection of process design systems configuration and cross-functional enablement.

Key Responsibilities

1. JIRA Configuration & Administration

• Configure and maintain:
  • Projects issue types workflows screens and fields
  • Permission schemes notification schemes and roles
• Manage user access groups and security models
• Maintain system hygiene (archiving cleanup standardization)

2. Workflow Design & Process Optimization

• Translate business and engineering requirements into JIRA workflows
• Design scalable and standardized processes across teams
• Balance flexibility vs governance (avoid workflow sprawl)
• Continuously improve usability and efficiency

3. Automation & Efficiency

• Build and maintain JIRA automation rules:
  • Issue transitions notifications routing SLA triggers
• Reduce manual work through process automation
• Monitor and optimize automation performance

4. Reporting & Analytics

• Develop dashboards and reports:
  • Sprint metrics (velocity burndown)
  • Throughput cycle time backlog health
• Enable stakeholders (engineering product leadership) with visibility
• Ensure data quality and consistency for reporting

5. Integration & System Connectivity

• Manage integrations with tools such as:
  • GitHub / GitLab / Bitbucket
  • CI/CD pipelines
  • Slack ServiceNow CRM systems
• Support or design cross-system workflows (light orchestration)
• Work with APIs webhooks and marketplace apps when needed

6. Atlassian Ecosystem Management

• Administer Confluence:
  • Spaces permissions templates
• Evaluate and manage marketplace plugins (e.g. Tempo ScriptRunner)
• Ensure compatibility performance and cost control of add-ons

7. Governance & Best Practices

• Co-establish standards for:
  • Project creation
  • Naming conventions
  • Workflow consistency
• Prevent configuration sprawl and technical debt
• Document system architecture and processes

8. User Support & Enablement

• Provide tier-2/3 support for JIRA-related issues
• Train teams on best practices and workflows
• Act as a consultant to teams adopting or improving JIRA usage

Required Qualifications

• 5 years of hands-on JIRA administration experience
• Strong understanding of:
  • JIRA workflows schemes and configurations
  • Agile methodologies (Scrum Kanban)
• Experience with JIRA Cloud or Data Center (specify which you use)
• Ability to translate business requirements into system design
• Strong problem-solving and systems thinking skills

Preferred Qualifications (Senior-level signals)

• Experience with:
  • JIRA automation (advanced rules)
  • ScriptRunner or similar tools
  • REST APIs and integrations
• Experience scaling JIRA across multiple teams or departments
• Familiarity with Atlassian Access SSO and security controls
• Experience with reporting tools or data extraction
• Background in software development DevOps or systems architecture

Key Skills

• Systems thinking (understanding cross-team workflows)
• Process design (not just tool configuration)
• Stakeholder communication (technical non-technical)
• Attention to detail (small config errors have big impact)
• Governance mindset (preventing long-term entropy)

Success Metrics

• Reduced workflow complexity and duplication
• Increased adoption and user satisfaction
• Improved reporting accuracy and visibility
• Reduction in manual work via automation