Product Manager – Personalization & Digital Products

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Must Have Technical/Functional Skills:

5 7 years of experience in Product Management with a focus on digital products or personalization
- Strong techno-functional background with understanding of:
- APIs data platforms and system integrations
Machine learning concepts (recommendation systems segmentation etc.)
Proven experience building and launching customer-facing digital products (web/mobile)
Strong analytical mindset with ability to use data for decision-making
Excellent communication storytelling and presentation skills
Experience managing roadmaps product lifecycle and cross-functional teams
Experience in AI/ML-driven personalization or recommendation systems
Familiarity with Generative AI tools and applications in personalization
Experience in travel hospitality or e-commerce domains
Exposure to:
- Experimentation frameworks (A/B testing)
- Personalization platforms or orchestration layers
- Marketing technologies and customer engagement platforms
Prior experience working with or within American Express / similar enterprise ecosystems

Roles & Responsibilities:

Product Strategy & Roadmap
- Define and execute the roadmap for personalization capabilities across web mobile and marketing channels
- Identify opportunities to enhance customer experience using data AI/ML and contextual insights Align product vision with business goals such as engagement conversion and revenue growth
Personalization & Recommendations
- Build and scale personalization use cases such as recommendations segmentation dynamic content and cross-sell
- Leverage customer supplier and contextual data to deliver relevant and timely experiences
- Partner with data science teams to develop and optimize ML models (e.g. recommendation systems propensity models)
Execution & Delivery
- Own end-to-end product lifecycle from ideation to launch and optimization
- Drive execution through strong collaboration with engineering data design and business stakeholders
- Manage product backlogs prioritize features and ensure timely delivery
Stakeholder Management & Storytelling
- Create compelling product narratives presentations and executive updates
- Translate complex technical concepts into clear business value Influence cross-functional teams and senior leadership
Experimentation & Optimization
- Drive A/B testing and experimentation frameworks to continuously improve performance
- Track KPIs such as engagement CTR conversion and revenue impact
- Use insights to refine personalization strategies and models
Data & Platform Integration
- Work with data platforms to leverage 360 customer and supplier data for personalization
- Ensure solutions are scalable compliant and aligned with data governance standards

Must Have Technical/Functional Skills: 5 7 years of experience in Product Management with a focus on digital products or personalization Strong techno-functional background with understanding of: APIs data platforms and system integrations Machine learning concepts (recommendation systems segm...

Must Have Technical/Functional Skills:

5 7 years of experience in Product Management with a focus on digital products or personalization
- Strong techno-functional background with understanding of:
- APIs data platforms and system integrations
Machine learning concepts (recommendation systems segmentation etc.)
Proven experience building and launching customer-facing digital products (web/mobile)
Strong analytical mindset with ability to use data for decision-making
Excellent communication storytelling and presentation skills
Experience managing roadmaps product lifecycle and cross-functional teams
Experience in AI/ML-driven personalization or recommendation systems
Familiarity with Generative AI tools and applications in personalization
Experience in travel hospitality or e-commerce domains
Exposure to:
- Experimentation frameworks (A/B testing)
- Personalization platforms or orchestration layers
- Marketing technologies and customer engagement platforms
Prior experience working with or within American Express / similar enterprise ecosystems

Roles & Responsibilities:

Product Strategy & Roadmap
- Define and execute the roadmap for personalization capabilities across web mobile and marketing channels
- Identify opportunities to enhance customer experience using data AI/ML and contextual insights Align product vision with business goals such as engagement conversion and revenue growth
Personalization & Recommendations
- Build and scale personalization use cases such as recommendations segmentation dynamic content and cross-sell
- Leverage customer supplier and contextual data to deliver relevant and timely experiences
- Partner with data science teams to develop and optimize ML models (e.g. recommendation systems propensity models)
Execution & Delivery
- Own end-to-end product lifecycle from ideation to launch and optimization
- Drive execution through strong collaboration with engineering data design and business stakeholders
- Manage product backlogs prioritize features and ensure timely delivery
Stakeholder Management & Storytelling
- Create compelling product narratives presentations and executive updates
- Translate complex technical concepts into clear business value Influence cross-functional teams and senior leadership
Experimentation & Optimization
- Drive A/B testing and experimentation frameworks to continuously improve performance
- Track KPIs such as engagement CTR conversion and revenue impact
- Use insights to refine personalization strategies and models
Data & Platform Integration
- Work with data platforms to leverage 360 customer and supplier data for personalization
- Ensure solutions are scalable compliant and aligned with data governance standards