Customer Support Advisor
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Job Location:
Monthly Salary:
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
Customer Support Advisor
Hourly Rate: 13.46 per hour
We are looking for a motivated and organised Customer Support Advisor to join a busy office-based team in Lichfield. This is a varied and fast-paced role where you will support customers and internal teams ensuring smooth order processing from enquiry through to delivery.
Benefits
Key Responsibilities
Candidate Requirements
Job Ref: HP353
Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 7 working days of your application you should presume that your application was unsuccessful. By applying for this vacancy you are giving permission for Hollyfield Personnel to contact you and retain your details.
Hourly Rate: 13.46 per hour
- Location: Lichfield Office Based
- Job Type: Permanent Full-Time
- Working Pattern: Monday to Friday (8:00am4:00pm or 9:00am5:00pm on a rota basis)
We are looking for a motivated and organised Customer Support Advisor to join a busy office-based team in Lichfield. This is a varied and fast-paced role where you will support customers and internal teams ensuring smooth order processing from enquiry through to delivery.
Benefits
- Permanent secure full-time position
- Private health cover after 6 months
- 20 days annual leave plus bank holidays
- Additional Christmas leave
- Free on-site parking
Key Responsibilities
- Support the external sales team with customer queries quotations and order processing
- Manage customer orders from initial enquiry through to final delivery
- Keep customers updated throughout the order process to ensure excellent service
- Build and maintain strong relationships with a designated customer base
- Liaise with internal teams to ensure accurate information on products pricing and lead times
- Work with procurement on pricing availability and direct deliveries
- Maintain customer records monitor KPIs and support contractual obligations
- Assist with reporting client meetings non-conformance logs and provide team cover when required
Candidate Requirements
- Previous experience in an office-based or customer service role
- Confident using Microsoft Office including Outlook
- Experience with CRM/ERP systems is beneficial but not essential
- Strong attention to detail and accuracy
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks and priorities effectively
- Proactive flexible and team-oriented approach
- Able to work independently using own initiative
- Strong relationship-building skills with internal and external contacts
Job Ref: HP353
Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 7 working days of your application you should presume that your application was unsuccessful. By applying for this vacancy you are giving permission for Hollyfield Personnel to contact you and retain your details.
Required Experience:
Unclear Seniority
About Company
Hollyfield Personnel is a Recruitment Agency based in Sutton Coldfield that work hard to deliver a personal, bespoke approach with all of our clients and candidates alike.
