Customer Service Representative

Radius Logistics

Job Location:

Surrey - Canada

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Job Summary:

The Customer Service Supervisor is responsible for overseeing the daily operations of the Customer Service team ensuring the efficient coordination of client shipments from order entry through delivery and invoicing. This role leads a team of representatives drives performance against key service metrics and acts as an escalation point for clients and carriers.

The Supervisor ensures all freight is executed on time damage-free and at the agreed rate while maintaining high levels of client satisfaction shipment visibility and operational accuracy.

Responsibilities/daily tasks

Team Leadership & Performance Management

oSupervise coach and develop a team of Customer Service Representatives

oMonitor daily workloads prioritize tasks and ensure coverage across all accounts

oTrain new hires and reinforce best practices processes and service standards

oAct as the primary escalation point for complex shipment or client issues

Operational Oversight

oOversee order entry and shipment lifecycle to ensure accuracy and efficiency

oEnsure all shipments are tracked proactively from pickup through delivery

oIdentify and address service failures implementing corrective actions as needed

oEnsure timely and accurate billing including file completion and documentation

oDrive process improvements to increase efficiency and reduce errors

Carrier Communication

oFollow up with carriers to ensure they are clear on what is required and can meet the requirements

oCommunicate regularly with carriers to ensure on time pick up and delivery

oReport on any carrier issues to your supervisor

Client Support

oWork with clients on any issues regarding their transportation

oDevelop and maintain client relationships

Communication & Reporting

oEnsure accurate and timely updates are entered into systems for client reporting

oProvide regular reporting on team performance service levels and key metrics

oCommunicate operational updates risks and issues to management

Measured Key Performance Indicators

oOn-time pickup and delivery performance

oShipment visibility and tracking compliance

oClient response and resolution times

oBilling accuracy and timeliness

oTeam productivity and service quality

Qualifications:

Minimum 35 years of experience in logistics transportation or 3PL customer service

Previous leadership or supervisory experience preferred (or strong informal leadership experience)

Solid understanding of LTL FTL and cross-border freight

Proven ability to manage high shipment volumes in a fast-paced environment

Strong communication problem-solving and organizational skills

High attention to detail with a focus on accuracy and accountability

Ability to coach mentor and motivate a team

Experience with TruckMate or similar TMS is a strong asset

Required Experience:

Unclear Seniority

Job Summary:The Customer Service Supervisor is responsible for overseeing the daily operations of the Customer Service team ensuring the efficient coordination of client shipments from order entry through delivery and invoicing. This role leads a team of representatives drives performance against ke...