Clinical Assistant Step by Step

The Clinical Assistant provides both administrative and clinical support to ensure efficient primary care delivery while fostering a smooth compassionate and patient-focused experience.

• Full Time/Summer Months
• Monday- Friday 8am-5pm
• Westerville OH

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Work closely with the clinical care team to deliver the best care for our patients.
• Foster a climate allowing for direct communication between the care team patient/caregiver and appropriate care providers to optimize outcomes.
• Collaborate with other care team members to address gaps in care (chart prep).
• Promote and facilitate improved clinical outcomes and patient satisfaction as well as efficient use of resources.
• Act as a patient advocate to ensure highest quality of care for our patients.
• Interview patients regarding medical concerns and obtain medical history.
• Measure and record vital signs such as pulse rate temperature blood pressure height and weight in patients EHR.
• Responsible for preparing injections
• Assist in performing routine medical procedures as requested. Including casting taping and splinting
• Assisting with Home Exercise Programs.
• Review physician orders and lab requests and follows up as needed. Call in prescriptions/order refills as approved and directed.
• Communicate test results to patients as directed.
• Assist in patient education with related educational tools periodicals flyers and handouts.
• Assist with applicable forms and patient paperwork (not limited to processing of referrals prior authorizations or pre-certifications etc.).
• Maintain a clean and well-organized work area. Maintain patient confidentiality in alignment with HIPAA regulation.
• Attend meetings and participate in classroom activities as needed.
• All other duties as assigned.

QUALIFICATIONS:

Education Licensures & Certifications

• Required: High school diploma or GED
• Preferred: Athletic Trainer State Tested Nursing Assistant (STNA) Emergency Medical Technician (EMT) Phlebotomist Medical Assistant LPN or equivalent clinical background/training. Previous experience as a Patient Service Representative also considered.
• Preferred: Prior experience in Pain Management

Knowledge Skills & Abilities

• Ability to maintain confidentiality at all times
• Ability to react calmly and effectively in emergency situations
• Ability to interpret and apply guidelines and procedures
• Ability to communicate clearly and document efficiently in an electronic health record
• Ability to efficiently work within an electronic health record
• Self-disciplined energetic passionate and innovative
• Knowledge and understanding of medical practices
• Knowledge of patient care and examination procedures
• Knowledge of medical terminology
• Knowledge of examination diagnostic and treatment room procedures
• Knowledge of common safety hazards and precautions to establish a safe work environment
• Skill in assisting in a variety of treatments and medications as directed
• Skill in taking vital signs
• Skill in establishing and maintaining effective working relationships with patients medical staff and the public
• Customer service skills; social perceptiveness and service oriented

Required Experience:

Junior IC