Senior Vice President (Houston or Plano Office)

OUR CULTURE

Our culture is brought to life by our core values. Integrity: Do the right thing. Be personally accountable. Share mistakes openly. Respect: Embrace humility. Communicate with candor. Foster dignity. Service: Lead by serving. Be intentional. Find a better way. Community: Put people first. Engage fearlessly. Cultivate your development. Fuel collaboration.

Strategic Leadership & Management

• In conjunction with the RP guides the development and implementation of a company-wide strategy for community management services aligned with the organizations vision strategy values and objectives.
• Participates in the regions strategic planning process and supports the implementation of key initiatives.
• Tracks key performance indicators to ensure achievement and alignment of the vision strategy values and objectives for community management services.
• Builds strong relationships with stakeholders regional leadership team members functional leaders field-based team members and clients.
• Proactively evaluates and recommends new initiatives that can positively impact company and client success.
• Serves as a role model to all employees and provides leadership to team members to demonstrate appropriate initiative risk innovative thinking accountability and autonomy in their roles.
• Guides clients strategic planning processes and supports the implementation of key initiatives.
• Serves in a market leadership capacity within the Community Association Institute (CAI) and Urban Land Institute (ULI) and represents CCMC at industry events to support community association involvement and business development.

Operational Management

• Oversees a client market portfolio and a team of Vice Presidents of Community Management and Community Manager(s) to ensure client satisfaction and retention.
• Responsible for pre-development consulting services to ensure a successful transition to community management services.
• In conjunction with the RP identifies and secures business development opportunities and builds client relationships.

• Collaborates with the RP to ensure all community management contracts are effectively priced and that service expectations are achievable.
• Guides implementation of client education opportunities within the market.
• Responsible for action plans relative to retention efforts of at-risk clients including stepping in as acting Vice President of Community Management or as Community Manager.
• Participates in community meetings and events as needed to ensure high visibility with the client.
• Nurtures client relationships to ensure client satisfaction retention and open lines of communication.
• Tracks key metrics and service level targets to ensure community management contract deliverables are fulfilled and client needs are met.
• Communicates and disseminates information within their market to ensure priorities are aligned and satisfactory progress towards CCMCs vision is being made.
• Leads appropriate meetings and provides research and reports as required.

People Process and Budget Management

• In conjunction with the RP evaluates and structures portfolio alignments to ensure client satisfaction and retention.
• Builds a flexible responsive well-respected team with a high sense of urgency and passionate focus on client needs.
• Leads staff recruiting hiring performance management and training/development within their portfolio to establish and maintain team excellence while serving as coach/mentor to ensure employee satisfaction and retention. Partners with the Human Resources function to this end.
• Exhibits a proactive approach to management anticipating future client needs and expenditures. Prevents and resolves conflicts in a win/win timely and professional manner for all stakeholders.
• Implements appropriate policies and procedures for all community management-related operational areas.
• Understands the laws and processes involved in community management and effectively transfers that knowledge to others; evaluates and advises on the impact of federal and state regulatory and legislative actions.
• Oversees the cost-effective delivery of community management services and pre-development consulting services in their market.
• Supports the client budget and financial review processes to ensure timeliness accuracy and financial stability.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Multitasking environment.
• Requires travel including driving.
• Office environment where employee may be required to sit or stand for long periods.
• Requires time commitment outside of regular working hours.