Scheduling Manager Greater Toronto Area

Securitas Canada Limited is one of Canadas largest providers of security services and a leader within our industry. Over 8000 employees provide security services to thousands of public and private customers large and small across all sectors and verticals. Securitas is the second largest provider of security services globally. We have business operations in 45 markets and capabilities spanning from guarding to tech-enables security. We provide Integrated Guarding Remote Guarding Mobile Guarding Onsite Guarding Investigative Services and Technology Services.

Overview:As a Scheduling Manager (Monday to Friday) for the Greater Toronto Area you will be responsible for independently managing establishing maintaining and reviewing work schedules. You would match available guards to posts notify employees of schedules and changes and control costs through the implementation of effective scheduling strategies.

Hours of Work: Monday to Friday 9AM-5PM (40 hours per week) with occasional overtime.

Salary: 52000-$55000/yr

Key Job Duties:

• Communicate and consult with District Management Supervisors Security Guards & Field Supervisors across Greater Toronto Area (GTA) to provide after-hours support with various operational issues.
• Always maintains site coverage; tracks requests for time off including vacation and personal leave requests to ensure site coverage; responds to emergency situations call- offs and absences to ensure that client sites have coverage; acts as call in center for remote posts.
• Function as first point of contact for inquiries provide resolutions as well as confirming the health & Safety of Security guards in the GTA.
• Escalate issues as appropriate including unsafe working conditions.
• Providing documentation and corresponding with Clients and Securitas personnel via email.
• Prompt and accurate data entry for applications such as WFM for accurate timekeeping payroll and billing data
• Maintains current knowledge of site contracts and requirements of Security Guard training availability and time worked.
• Coordinates the daily schedules and assignments of supervisory staff briefs supervisors on changes to post schedules and new Security Guard schedules.
• Advises management of openings as they occur; matches Security Guards with site requirements and qualifications.
• Recommends removal of Security Guards from posts based on client complaints attendance problems or other performance issues; advises management of any staffing problems that may arise as client requirements change.
• Maintains records of Security Guard qualifications certifications and training and coordinates on-site training requirements with Site Supervisor to meet client needs.

Requirements:

• Highschool or College Diploma
• Minimum of one (1) plus years of related experience.
• Knowledge of the security industry and/or scheduling an asset
• Detail oriented.
• Solid planning and organizing skills.
• Solid customer service skills and results orientation
• Effective communication and people skills
• Strong customer service and results orientation
• Proficient in use of various software applications including MS Word Excel and email.

Securitas Canada celebrates diversity and we welcome and encourage applications from the four designated groups: namely women aboriginal people visibleminoritiesand persons with disabilities.Accommodations are available for applicants with disabilities throughout the recruitment value diversity and inclusion and encourage all qualified people to apply.

Thank you to all thatapply. Those selected for an interview will be contacted.

Securitas Canada does not ask for money or bank account or other sensitive financial information upfront or within job ads including public job boards during the application process

Further Information about the Company:

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