English onlyCustomer Reliability EngineerCRE

Job Description

Customer Reliability Engineer

Require English

Job Title

Customer Reliability Engineer

Company Overview

One of the top Japanese IT company with B2C products.

Your Role and Responsibilities

• Provide technical support for regular Customer Support (CS) operations
  • Investigate and troubleshoot issues
  • Extract data for Disclosure Requests
• Develop data disclosure tools
  • Ensure support for authentication security and auditing
  • Include tools designed for use in the Secure Room
• Periodically report common CS issues and trends to the development team using measurable KPIs
• Manage platform Service Level Objectives (SLO) and Service Level Agreements (SLA)
• Develop additional features for the internal Content Management System (CMS)

Experience and Qualifications

Experience in developing products using frameworks like Spring Boot and proficiency in programming with JVM languages or C/C (1-2 years)
Proficient in using SQL
Knowledge of basic encryption principles
Ability to communicate in written Japanese using tools such as Confluence or Slack

Preferred Experience/Skills

Experience in developing or operating a B2C platform
Background in platform engineering or Customer Reliability Engineering (CRE)
Ability to communicate in Japanese or Korean with Product Managers QA and non-technical personnel both inside and outside the company
Familiarity with tooling and APIs related to Confluence Jira Tableau Box PagerDuty
Experience querying big data using interfaces like Hive or Spark
Previous experience with on-call support
Understanding of privacy laws and regulations

Good Reasons to Join

Flexible work-from-home arrangement/ international team
Competitive salary and benefits

Work Location

Tokyo

*Full remote work

Salary

10M

Contract term(we need to give a very detailed description if its a fixed-term contract!)

Permanent

Details will be provided during the meeting.