Sr Program Manager, CLS, NA Operations, Central Learning Solutions

We are seeking a data-driven Senior Program Manager to lead our discovery initiatives for the Learning and Development (L&D) space across NA Operations. This strategic role will drive performance optimization through sophisticated data analysis cross-business unit collaboration and impact measurement parity methodologies.

Key job responsibilities
- Develop and execute a comprehensive impact parity gap & analysis strategy across multiple business units working closely with Science & Analytics teams to ensure consistent impact measurement across L&D metrics
- Partner with data science teams to identify and analyze performance gaps across business units quantifying both input and output variations to drive optimization opportunities
- Lead impact measurement parity analysis and deliver data-driven recommendations for high-impact focus areas including cost-benefit analysis and business trade-off considerations
- Collaborate with the Global Standards & Customer Excellence (GSCE) team to align strategies and create synergies in impact measurement parity methodologies and processes
- Drive KPI convergence across business units focusing on: reducing metric variation accelerating speed to insight through scientific and data-driven approaches supporting rapid implementation of CI initiatives and conducting thorough post-implementation impact measure analysis
This position is an individual contributor role with significant cross-functional influence and impact across the organization.

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Experience with Asana Project Management Platform or proven experience with a similar intake and project management tool
- Experience leading cross-functional projects and managing large complicated programs
- Experience using data and metrics to back up assumptions evaluate outcomes and make data-driven decisions

- Knowledge of analytics & statistical tools such as SAS PowerBI SQL & ETL DW concepts

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TN Nashville - 104100.00 - 155400.00 USD annually
USA VA Arlington - 115600.00 - 160000.00 USD annually
USA WA Bellevue - 115600.00 - 160000.00 USD annually