PSC Registration Representative

PSC Registration Representative - Lawrenceville GA Monday to Friday 8:00 AM to 5:00 PM with rotational weekends

Pay range: $17.20 per hour

Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:

• Day 1 Medical supplemental health dental & vision for FT employees who work 30 hours
• Best-in-class well-being programs
• Annual no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 MyDay off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to:Customer service data entryinsurance billingand payments problem resolution following HIPPA regulationsandordering office supplies.

• Greet customers appropriately. Treat all customers in a courteous manner
• Ensure patient registration is completed accurately and on time
• Data entry as needed
• Call clients to confirm handwritten orders verify test(s) ordered obtain accurate billing codes UPIN information etc.
• Handles customer inquiries by telephoneand in-person
• Collects payment if applicable.
• Maintains required records and documentation.
• Reads understands and complies with departmental policies protocols and procedures: ( Manuals Safety Manual Compliance Manual Employee Handbook Quality Assurance Manual).
• Assists with compilation of monthly statistics and data.
• Performs basic clerical faxing preparing mail.
• Demonstrates organizational commitmentand values of Quest Diagnostics
• Adheres to departmental and company policies
• Reports on time to work following attendance guidelines.
• Answers the telephone in a friendly and helpful manner by incorporating the company name self-identification and a helpful statement.
• Use established protocols for reporting customer complaints.
• Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
• Completesall required training.
• Orders necessary supplies.
• Other duties as required to meet the customer requirements.
• Completes special projects as requested by supervisor or manager.

Required WorkExperience:

• One year customer service experience
• Keyboard/data entry and PC experience

Physical and Mental Requirements:

• Extensive use of phone and PC.
• Prolong standing/sitting
• Fine dexterity with hands/steadiness.
• Able tolift upto 25 pounds; carrying up to 15 pounds for several minutes at a time.
• Talking
• Vision - requires constant mental visual attention to details.
• Walking
• Balancing 9. Bending/Kneeling
• Pushing/Pulling
• Reaching/Twisting Key word search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative

Knowledge:

• Medical Terminology preferred.
• The position requires the ability to effectively communicate in English.

Skills:

• Must be flexible and available based on staffingrequirements;weekends holidays and overtime.
• Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
• Demonstrates good organization communication and interpersonal skills.
• Capable of handling multiple priorities in ahigh-volumesetting.
• Type atleast 30 WPM accurately. PC skills and MS Office applications.
• Ableto make decisions based on established procedures and exercise consistent independent sound judgment.

Education

• High School Diploma or Equivalent (Required)

Languages

• English (Required)