Internal BSP Creditor and Helpdesk Support 6 Month Secondment (Johannesburg, South Africa)

General Information

Job title:

BSP Creditor and Helpdesk Support Consultant

Purpose:

This is a specialized role responsible for ensuring accurate reconciliation of all airline ticketing transactions processed through the Billing and Settlement Plan (BSP) system in compliance with IATA regulations. This role supports financial integrity timely reporting and resolution of discrepancies between agency records and BSP statements.

Primary duties and responsibilities (KRAs)

1. BSP Reconciliation

Weekly importing of BSP HOT files.

Reconcile BSP statements against internal booking and ticketing records. (sales refunds taxes commissions and FOP)

Process and monitor Refunds ADM (Agency Debit Memo) and ACM (Agency Credit Memo) via BSP Link.

Investigate and resolve discrepancies in billing and settlement reports by correcting invoices and credit notes.

Daily Amadeus VOID reports to action in Protas.

Understanding NDC content and navigating TPConnects and Thomalex.

Manage and follow-up on overdue airline refunds and ACM debtors.

Liaise with airlines GDS providers and IATA for dispute resolution and compliance.

Maintain documentation for audits and compliance checks. (PDF Billings)

Ensure secure handling of financial and customer data in line with company policies and PCI Compliance.

Query management and relationship building with key stakeholders ensuring the agreed deliverables and turn-around times are adhered to.

Reporting duties: Ensure the required drives are updated and communicated in the agreed method standard and timeline to Operations.

Assist TL to ensure timely remittance and adherence to IATA deadlines.

Recommend process improvements to enhance accuracy and efficiency.

1. Support Help Desk

Operational support and customer service to front-end FCM and Corporate Traveller travel managers and area leaders.

Internal and External support and query management for Envoyage.

Internal support and query management for other support businesses e.g. Ticket Centre Supply and other Finance teams.

Internal support and query management for shares services teams.

Managing all queries timeously (within 2 days) through Freshdesk/Salesforce.

1. Team Responsibilities

Weekly rotating directorships:

• Ticket Centre Shop Draw
• Ticket Centre Bank Reconciliation
• Team Billing KPI

Cross skilling

Support motivate and assist fellow team members

Provide quality service to our internal clients and act as a point of reference for support team and supplier queries.

Hierarchy:

Reports into BSP Team Leader Transactional Finance

Key communication and relationships:

Internal: Finance Controllers team leaders and team members Operations Team leaders Travel Managers Area Leaders Consultants GMs internal auditors CFO and other support businesses e.g. Supply.

External: Suppliers external auditors shared services

Job Requirements

Education and qualification:

Minimum requirements

Added advantage

Higher Education

Diploma in Travel / Accounting Certifications

IATA BSP Accreditation

Experience:

• Minimum 23 years in BSP reconciliation airline ticketing finance or travel operations accounting.
• Proficiency in BSP Link and GDS system Amadeus
• Familiarity with IATA regulations/processes and airline fare structures advantageous.
• Strong knowledge of travel back-office or accounting system - Protas
• Financial accuracy and compliance.

Other:

Location:

Johannesburg

Travelling:

Local travel may be required

Office hours:

08:00am to 17:00pm Monday to Friday

Additional:

Attendance of company functions is required.

May be required to work late and occasionally over weekends during month-end.

Functional / job-related

Competency

Proficiency required

Basic

Intermediate

Advanced

Excel skills

1

2

3

Accounting/Reconciliation skills

1

2

3

Strong Analysis capabilities

1

2

3

Problem Solving

1

2

3

Deadline driven

1

2

3

Time management

1

2

3

Ability to multitask

1

2

3

Flexibility and Adaptability

1

2

3

Accuracy and attention to detail

1

2

3

Organized & structured worker

1

2

3

Continuous improvement mind-set and philosophy

1

2

3

FCTG Systems Knowledge

1

2

3

Microsoft Office latest version

1

2

3

Other / soft skills

Competency

Proficiency required

Basic

Intermediate

Advanced

Strong interpersonal and communication skills with ability to develop relationships at all levels

1

2

3

Remain calm under pressure

1

2

3

Service orientated

1

2

3

Ability to work independently

1

2

3

Persistence and resilience

1

2

3

Reliability

1

2

3

Team player

1

2

3