Operations Support Manager Secure Cloud Services (DV Security Clearance)

Position Description:

At CGI you will play a key role in ensuring the stability and performance of mission-critical systems that support national security outcomes. As an Operations Support Manager you will lead the delivery of secure reliable support services within complex cloud environments ensuring operational excellence and continuous improvement. Working with clients partners and technical teams you will take ownership of service performance drive innovative solutions and grow your leadership capabilities within a collaborative and supportive environment.

The Space Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work build and operate bespoke technically complex mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies agile delivery processes and our deep expertise across the breadth of space defence intelligence aerospace and maritime all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies cutting edge SMEs and academia to deliver the optimal solution for each client.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary excellent pension private healthcare plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee.

We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be based on site near Gloucester or in Central London 5 days a week.

Your future duties and responsibilities:

In this role you will manage day-to-day operational support services within secure cloud environments ensuring high levels of service availability stability and performance. You will take ownership of operational outcomes leading support teams and coordinating with partners to deliver reliable and compliant services aligned to client expectations.

You will oversee incident problem and request management processes driving timely resolution and continuous improvement. Working closely with stakeholders you will ensure clear communication proactive risk management and the ongoing optimisation of service operations within a supportive and collaborative environment.

Lead & Manage day-to-day operational support and service performance

Oversee & Resolve incidents problems and service requests

Coordinate & Align support teams and delivery partners

Engage & Communicate with stakeholders to maintain service alignment

Monitor & Improve service performance availability and reliability

Identify & Drive continuous improvement across support processes

Report & Present operational performance risks and service issues

Required qualifications to be successful in this role:

You should have strong experience in operations or service support management within complex or secure environments with the ability to lead teams manage service performance and drive improvements. A good understanding of ITIL practices and cloud-based infrastructure is important.

You should have proven experience in operations management and service support

Strong experience in incident and problem management

Excellent stakeholder communication and engagement skills

Experience leading and coordinating support teams

Knowledge of ITIL frameworks and best practices

Understanding of cloud infrastructure environments

Experience with service performance monitoring and reporting (desirable)

Exposure to Oracle Cloud Infrastructure (desirable)

Understanding of secure environments and compliance requirements (advantageous)

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Skills:

• Incident Management
• ITIL
• Operations Management
• Problem Management

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.