International Customer Service Representative – Medical Environment
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Job Summary
Do you thrive on meaningful conversations and enjoy knowing that the work you do makes a real difference in peoples lives We are looking for an experienced and customerfocused professional to join our medical customer service team.
This is more than a typical contact centre role its an opportunity to support customers in a medical environment where empathy accuracy and professionalism are key. You will be engaging with customers who require clear information reassurance and efficient service while working within a supportive and performancedriven team operating on UK hours.
If customer care is your strength and chat support is your comfort zone this could be the next step in your career.
Key Responsibilities
- Provide highquality customer service within a medical environment
- Handle customer queries via live chat and other communication channels
- Deliver accurate information while maintaining a calm and professional approach
- Ensure excellent service standards are met consistently
- Escalate queries where required following internal processes
Requirements
- Matric (essential)
- Minimum of 3 years contact centre experience
- Proven chat support experience (nonnegotiable)
- Strong written and verbal communication skills
- A customercentric and empathetic approach
- Flexibility to work rotational shifts between 09:00 and 24:00
Benefits
- Opportunity to work in a purposedriven medical environment
- Supportive team culture
- Modern working environment based at Wynberg Mews
- Career growth and development opportunities
Required Skills:
Web Chat - Emails
Required Education:
Matric
