Branch Manager MFB

CredPal is a leading financial technology company that offers a comprehensive range of financial solutions including credit cards and investment opportunities to empower individuals. Our mission is to revolutionize access to credit and investment enabling individuals to take charge of their financial well-being.

Our Microfinance Bank Dawakin Kudu Limited is a dynamic financial institution focused on delivering inclusive financial services to individuals SMEs and communities across Kano State and its environs.

Job Title: Branch Manager - MFB

Job Type: Full Time

Level: Senior Level

Purpose Statement

We are seeking an experienced and commercially astute Branch Manager with strong knowledge of the Kano market terrain business landscape and customer behavior.

The ideal candidate will be responsible for driving business growth managing branch operations leading high-performing teams and ensuring regulatory compliance while delivering exceptional customer experience. This role requires a results-driven leader who can aggressively mobilize deposits grow loan portfolios and deliver sustainable profitability in line with the banks strategic objectives.

Responsibilities

Business Growth & Revenue Generation

• Develop and execute strategies to drive deposit mobilization loan disbursement and overall revenue growth.
  

• Own and deliver on branch targets including deposits loans revenue and profitability.
  

• Identify and onboard new customers businesses and partnership opportunities.
  

• Expand market share within Kano and surrounding regions through aggressive market penetration.
  

Leadership & Team Management

• Recruit lead and manage a high-performing branch team.
  

• Set clear performance targets and drive accountability across all team members.
  

• Implement structured training coaching and performance management initiatives.
  

• Foster a strong sales and performance-driven culture within the branch.
  

Risk Management & Compliance

• Ensure strict adherence to CBN regulations internal policies and credit risk frameworks.
  

• Maintain a healthy loan portfolio with minimal non-performing loans (NPLs).
  

• Enforce strong internal controls and compliance with banking standards.
  

• Proactively identify assess and mitigate operational and credit risks.
  

Customer Experience & Relationship Management

• Ensure delivery of excellent customer service and client satisfaction.
  

• Build and maintain strong relationships with high-value customers and stakeholders.
  

• Drive cross-selling of financial products tailored to customer needs.
  

• Handle escalations and ensure prompt resolution of customer issues.
  

Operations & Branch Management

• Oversee daily branch operations including credit processing cash management and service delivery.
  

• Ensure operational efficiency cost control and profitability of the branch.
  

• Maintain optimal utilization of branch resources and infrastructure.
  

• Ensure business continuity and operational readiness always.
  

Market Intelligence & Stakeholder Engagement

• Conduct market research to identify trends risks and growth opportunities.
  

• Develop strong relationships with regulators community leaders and business networks.
  

• Position the branch as a key financial partner within the Kano business ecosystem.
  

Key Performance Indicators (KPIs)

• Monthly Deposit Mobilization Volume
  

• Loan Disbursement & Portfolio Growth
  

• Portfolio at Risk (PAR) / NPL Ratio
  

• Revenue & Profitability Targets
  

• Customer Acquisition & Retention
  

• Team Productivity & Performance Metrics
  

Requirements

Benefits

• Opportunity to lead finance and operations in a high-growth microfinance institution
  

• Direct impact on strategic and operational decision-making
  

• Fast-paced performance-driven environment with strong growth potential