Business Operations Intern

Program Overview

Want an internship where you can learn fast work on real projects and see your ideas turn into action Join us as a Business Operations Intern and gain hands-on experience solving business challenges improving how teams work and supporting initiatives that make a difference.

As aBusiness Operations Internyoullpartnerwith service delivery leaders and advisors to spot opportunities dig into data and help improve both employee and customer experience.Youllcontribute to projects across operations training quality employee engagement and process/knowledge management giving you a well-rounded view of how a large organization runs while building practical resume-ready skills.

Youllbe supported through onboarding coaching and regular check-ins andyoullleave with tangible outputs (dashboards process maps recommendations and project deliverables) you can talk about in future interviews.

Key Responsibilities

DataAnalysis& Insights:

• Support service delivery advisors and leaders with data analysis and reporting spot trends summarize insights and suggest practical next steps to drive continuous improvement.

• Review customer feedbackidentifytop pain points and recommend improvements to strengthen customer satisfaction.

Innovation &ProcessImprovements:

• Createsimple processmaps of current workflows and helpidentifywhere we can reduce handoffs delays and rework.

• Explore automation or digital ideas (templates dashboards simple workflows) that can make day-to-day operations easier and more efficient.

Training & Knowledge Management:

• Audit existing knowledge base and training materials then suggest improvements to make content clearer easier to find and more accessible.

Quality Assurance Support:

• Help track quality metrics and performancetrends andsummarizewhatsworking well vs. where support is needed.

• Support the team in building simple feedback loops and reporting templates to make insights easier to share and act on.

ProjectSupport &Management:

• Support ongoing GS Operations projects from planning through execution.

• Track milestones document decisions and coordinate updates with key stakeholders.

• Jump in on special projects that improve performance strengthenteamways of working and elevate employee experience.

Employee EngagementActivities:

• Support engagement activities and events (logistics set-up run-of-show program content) for town halls workshops recognition programs and more.

Preferred Skills & Qualifications

• Currentlypursuing a degree in Information Technology Computer/Data Science Industrial Engineering Business or a related field (wereopen tell us whatyourestudying).

• Strong analytical and problem-solving skills you enjoyasking whyand finding better ways to do things.

• Comfortable with common productivity tools (Excel PowerPoint TeamsSharePoint)orexcited to learn them quickly.

• Interest (or experience) in digital tools such as Power BI PowerAppsPowerAutomate CanvaClickUp andLMS platforms(experience withArticulate 360is a plus).

• Clear communication and collaboration skills comfortable working with differentteamsand asking questions when needed.

• Curious proactive and open to feedback ready to learn in a fast-paced supportive environment.

Learning Outcomes

By the end of the internshipyoullhave stronger business acumen practical tools you can reuse and real examples of impact to add to your resume and interviews:

• Understand how employee experience and service delivery operations work and how to improve them.

• Build confidence in data analysis reporting and turning insights into action.

• Create real deliverables (e.g. dashboards process maps templates and recommendations) for live business challenges.

• Grow your presentation and stakeholder skills by sharing updates and insights with cross-functional partners.

• Receive mentoring coaching and feedback from experienced professionals.

• Expand your network through teamwork and exposure to leaders and explore longer-term opportunities within J&J.

Program Benefits

• Structured onboarding plus hands-on training to help you ramp up quickly

• Mentorship and career guidance from experienced professionals

• Access to internal learning platforms workshops and curated resources

• Networking with peers and leaders across the business to grow your connections

• Opportunity to be considered for future roles based on performance and business needs