Case Manager 24 hours

Be the Spark! Join our passionate team and help us to achieve great things in our community!

The Case Manager will develop and coordinate resident programming to increase independence self-reliance and self-determination and will monitor and evaluate ongoing programming for residents to ensure efficacy and relevance. The Case Manager will assist residents and the resident community in the development of interpersonal social life and other skills through the facilitation of workshops groups and presentations including resident meetings. The Case Manager will provide direct one to one support for a small caseload of residents through client-centred intakes and assessments; case planning; referrals to other resources and services as necessary; developmentally appropriate life skills training in areas related to housing independent living financial literacy/budgeting health and nutrition family and community relationships sexual health medical and mental health; counselling; substance use support; support for employment and education.

In this role you will:

• Conduct intakes interviews and assess integrating strengths-based frameworks.
• Collaboratively identify and co-create short and long-term resident goals.
• Coordinate case management and support planning with residents the team formal and informal supports and systems.
• Ensure ongoing evaluation and effectiveness of case management service and program outcomes for residents.
• Develop and coordinate resident programming to increase independence self-reliance and self-determination.
• Monitor and evaluate ongoing programming for residents to ensure efficacy and relevance.
• Assist residents and the resident community in the development of interpersonal social life and other skills through the development and facilitation of workshops groups and presentations including resident meetings.
• Have the ability to create and implement group and peer opportunities for residents to show and develop leadership skills.
• Advocate effectively to ensure coordination and access to relevant services and resources.
• Respond effectively to crisis situations including suicide prevention and intervention and safety planning.
• Document according to professional standards.
• Model decision-making and behavior reflecting the Mission Vision and Values of the YMCA at all times.
• Adhere to all protocols and practices at your location as well as Association and other relevant policies and procedures.
• Establish rapport and maintain effective relationship-building behaviors with staff residents and other professionals.
• Seek to create and/or maintain partnerships with relevant service agencies and community programs.
• Perform other duties as assigned.

You bring:

• Post-secondary degree/diploma in social work social service work child and youth work or related discipline or equivalent experience.
• 2 years of professional experience preferably working with marginalized youth.
• Experience in direct service to 2SLGBTQ youth is an asset.
• Ability to critically analyze personal and systemic issues leading youth to become homeless.
• Ability to integrate anti-oppression critical disability 2SLGBTQ and trans-affirming trauma harm reduction and strengths-based principles into practice.
• Experience in resident program planning development implementation and facilitation.
• Strong organizational and administrative skills.
• Knowledge of transitional and other housing systems in Toronto; ability to assist youth transitioning into adulthood through developmentally appropriate support.
• Relevant knowledge of community resources and referral agencies.
• Proven ability to coordinate case management services resulting in seamless service delivery for residents.
• Ability to advocate effectively with other systems resulting in increased access for residents.
• Well-developed interpersonal and relationship-building skills; ability to establish rapport and excellent communication with members staff and volunteers.
• Excellent written and oral communication skills.
• Flexibility to work hours including evenings and weekends as required.
• Excellent understanding of diversity inclusion and equity including the ability to identify and address barriers work effectively with diverse stakeholders and integrate equity into program design

What you need to succeed:

• Commitment to the YMCAs Mission Vision and Values
• Focus on the health safety and wellbeing of all children youth and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
• YMCA Competencies: Accountable Relationship-Builder Improvement-Orientated Team Player & Leader Equity and Wellbeing Promoter

Why work for the YMCA

The YMCA of Greater Toronto is a charity that ignites the potential in people helping them grow lead and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services such as health and fitness licensed child care camps employment and immigrant services education and training and services for youth families and seniors. Learn more in ourstrategic plan Greater Togetherwhich outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.

The YMCA of Greater Toronto is committed to Diversity Equity Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer we invite applications from all qualified candidates including racialized people/people of colour Indigenous Peoples disabled people/people with disabilities and members of 2SLGBTQIA communities.

If we can make the recruitment process more accessible for you please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter a Vulnerable Police Records Check is required. Learn more about these checks here.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest however due to the volume of applications we receive we can only contact candidates who are selected for an interview.

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.

Required Experience:

Manager