Customer Service Advisor Adelaide (MandarinCantonese Speaking)

• Permanent part-time opportunity available at BankSAs Gouger St branch in Adelaides CBD
• Begin a long-lasting careerwith the bank that serves one in four South Australians
• Hours:9am 4.15pm across Mon Fri

Whats the role

As a Customer Service Advisor youll be at the heart of our branch network welcoming our customers to BankSA and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals both in-person and over the phone and referring them on to our specialised Banking teams when necessary. This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money each and every day!

This is a part-time branch-based role and the hours are 9am 4:15pm across and inclusive of Monday Friday.

What do I need

• Mandarin / Cantonese speaking ability is highly advantageous
• Customer service and sales experienceideally in a customer-facing / phone-based role withexperience of working to targets
• Resilience with an ability to remain calm and composed whilst managing challenging situations
• Comfortable in working towards sales / referral targets and calling customers over the phone
• Numerical capability ideally with proficiency in cash handling and counting with ability to complete financial transactions with accuracy
• An energetic personality coupled with a genuine passion for helping people!
• The will to learn and adapt to new banking procedures and technologies

No banking experience No problem. Your vibrant personality eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At BankSA were committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. Were here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

BankSA is part of Westpac Group and were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac Group the best place to work in the country. Here are just a few of the ways were already doing that:

• Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
• A variety of leave options including Culture Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to give back to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

To get started simply click on the APPLY or APPLY NOW button.

Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process you can find more information and contact details on ourFAQs and how to contact us page under the Diversity Sustainability and Flexibility section.