Customer Support

Position : Customer Support Advocate
Industry : Technology / Customer Support Church
Work Hours : Monday to Friday - 8:00 am to 5:00 pm
Timezone : Pacific Time
Salary Range : $1500 per month (depending on experience)
Source Location : Global


COMPANY/CLIENT OVERVIEW

Were a fully remote mission-driven tech company supporting tens of thousands of customers globally. Our focus is on delivering intuitive reliable and cost-effective tools and services that make operations smoother for purpose-led organizations.

ABOUT THE ROLE

We are seeking two Customer Support Advocates to provide top-tier support to our global user base. This role is ideal for emotionally intelligent tech-savvy individuals with strong communication skills and a passion for helping people. Familiarity with church culture is a plus. Youll primarily offer support via email and chat with occasional outbound phone communication.

DUTIES AND RESPONSIBILITIES:

• Provide responsive and empathetic support via email chat and outbound calls
• Troubleshoot user issues and accurately document bugs or trends
• Adapt to frequent software updates and evolving internal processes
• Collaborate with the team to improve support workflows
• Maintain service quality in line with KPIs such as response time CSAT and handle time

QUALIFICATIONS:

• Excellent written and verbal communication skills
• Tech-savvy and quick to learn new systems
• Highly organized detail-oriented and capable of self-managing in a remote environment
• Energetic empathetic and patient
• Emotionally mature with strong interpersonal skills

Preferred

• Familiarity with church environments or experience supporting faith-based organizations
• Previous experience in a customer service role
• Experience using Zendesk or similar support platforms

Benefits of Joining

• 100% remote work environment
• Opportunity to support a meaningful mission
• Potential for professional growth within a supportive team culture

Assessment Process

Candidates will go through the following steps:

1. Initial screening interview
2. Interview with the Support Manager
3. Team interview
4. Post-second interview assessment (not a sole deciding factor)