Senior Technical Business Analyst EmpowerUp26
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Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you an experienced Senior Technical Business Analyst looking to return to work after a career break
Westpac understands that reentering the workforce can be challenging especially in the fastpaced world of technology.
Thats why weve created the EmpowerUp Tech Returnship Program designed to support people returning to tech after time away for parenting travel caregiving personal health or other life priorities.
What we offer:
A 24week structured program with handson experience and dedicated support
A collaborative cohort model with peers who share similar experiences
People leaders trained to support flexibility and worklife balance
Join us at Westpac and take the next step in your tech career. Lets EmPOWERUP together.
Were seeking a Senior Technical Business Analyst to help improve how infrastructure services are experienced by customers. Based in Sydney this role sits within the Technology Infrastructure Team and supports the Infrastructure Customer Experience Improvement Program by identifying pain points analysing processes and designing more customercentred ways of working. There is potential for this role to be jobshared.
Youll work closely with customers and technology teams to map journeys uncover insights and drive practical continuous improvements. Prior infrastructure experience isnt requiredwhat matters most is a strong technical foundation analytical thinking curiosity and empathy.
The role is based in Sydney and there is the potential do job share.
Whats the role
- Explore and map current and future customer journeys processes and service touchpoints
- Engage with customers and stakeholders to understand needs challenges and opportunities
- Analyse data and experience metrics to measure outcomes and improvement impact
- Apply continuous improvement practices informed by Lean Six Sigma principles
- Identify root causes and co-design practical customerfocused solutions
- Document insights journey maps and process designs (e.g. using Figma)
- Communicate clearly across technical and nontechnical audiences
What do I need
- Experience as a Business Analyst in a technologyenabled environment
- Strong customercentric mindset with journey and process mapping experience
- Confidence using data to support insightdriven decisions
- Exposure to Lean Lean Six Sigma or continuous improvement (or willingness to learn)
- Clear empathetic communication and strong stakeholder engagement skills
- Experience facilitating workshops and collaborative sessions
- Familiarity with tools such as JIRA Confluence and Microsoft Power Platform
- Strong problemsolving analytical and design thinking capability
- Capability in process and workflow design with interest in automation and AIenabled ways of working
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
- Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started simply click on the APPLY or APPLY NOW button
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find more information and contact details on our FAQs and how to contact us page under the Diversity sustainability and flexibility section.
#EmpowerUp26 #LI - Hybrid.
Required Experience:
Senior IC
About Company
Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th ... View more
