Change Management Consultant, AI

12month contract Melbourne or Sydney Flexible & hybrid work

Help shape how AI is responsibly embedded in a purposeled organisation

At the Australian Financial Complaints Authority (AFCA) fairness isnt just a principle its what guides everything we do. Were now seeking a Change Management Consultant to join AFCA on a 12month contract supporting the delivery of change initiatives across our AI program of work one of the most exciting and strategically important transformations underway at AFCA.

This is an opportunity to work at the intersection of people process and technology ensuring AI enhances not replaces human expertise.

About the role

Working closely with the Change Lead youll play a handson role in planning delivering and embedding change activities that support the successful adoption of AIenabled tools and new ways of working.

Youll partner with stakeholders across the organisation to assess impacts engage teams address concerns and build readiness ensuring our people feel confident supported and empowered as change is introduced.

This role offers meaningful exposure to responsible AI adoption complex organisational change and strong collaboration across technology data operations and customerfacing teams.

What youll be doing

• Conducting change impact assessments across program stages and outcomes
• Developing and delivering endtoend change plans including engagement communications training and readiness activities
• Facilitating workshops and engagement sessions with impacted stakeholder groups
• Building trusted relationships to support buyin adoption and sustained change
• Working closely with Training and Communications Leads to ensure change interventions are aligned and cohesive
• Tracking adoption and effectiveness of change activities providing insights to continuously improve outcomes
• Ensuring all change touchpoints are clear consistent and connected for AFCA staff

Qualifications :

What youll bring

• Several years experience delivering change management activities across transformational initiatives
• Proven experience delivering endtoend change programs (stakeholder engagement communications training and readiness)
• Working knowledge of PROSCI PCI or similar change methodologies
• Strong stakeholder engagement and relationshipbuilding skills
• Excellent written and verbal communication skills to be able to tailor messages for diverse audiences
• Solid analytical and problemsolving capability with a focus on driving adoption
• Ability to work to deadlines in a fastmoving environment
• A curious adaptive mindset and willingness to learn quickly in a dynamic AI space

Additional Information :

Whats on offer

• BOSS Best Places to Work 2024 credited for its culture engagement and flexible working arrangements. 
• Most Inclusive Workplace 2024 Australian HR Institute (AHRI) Awards. 
• Employer of Choice Public Sector and NFP Australian HR Awards 2023 
• Bronze AWEI Accreditation 2024 Recognised for LGBTQ workplace inclusion. 
• Accredited Family Friendly Workplace Supporting work-life balance and inclusivity. 
• Hybrid working Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. 
• Inclusive leave options Flexible public holidays 20 weeks paid parental leave gender affirmation leave womens health leave and paid time off over Christmas. 
• Financial benefits Not-for-profit salary packaging to boost take-home pay. 
• Locations A team of over 1500 dedicated professionals based in modern Melbourne and Sydney CBD offices. 

To apply

If youre passionate about fairness and believe your skills align with this role we encourage you to applyeven if you dont meet every single criterion. 

We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at  

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.  

Remote Work :

No

Employment Type :

Full-time