Customer Communications & Content Coordinator

Culture that powers progress

At Vector our culture is more than just words its how we connect collaborate and make a difference every day. Its built on a shared commitment to inclusion innovation and creativity shaping not just how we operate but how we power Auckland and create a new energy future.

Heres what our people have to say about life at Vector.

Our culture sets us apart

• Diversity makes us stronger We encourage our people to bring their whole selves to work embracing ideas that challenge inspire and drive change
• Connected to our communities Were united around delivering exceptional customer outcomes. We dont just power homes we support lives respond in times of need and help shape a cleaner energy future
• Passionate about what we do - We take pride in keeping the lights on across Auckland connecting families and driving industry transformation and are excited about the legacy were building a smarter cleaner energy future
• A diverse culture of staff-led networks and celebrations Were proud of our staff-led networks and of our growing cultural calendar of events and celebrations across the year from Matariki and Lunar New Year to Diwali and Eid.

The role

As Customer Communications & Content Coordinator youll play a hands-on role in shaping how Vector communicates with customers and communities across Auckland. Working as part of a high-performing customer communications and engagement team youll develop clear practical and empathetic content across a range of channels from outage communications and website updates to campaigns presentations and community-facing materials.

This is a varied delivery-focused role that combines strong writing with practical design capability. Youll be comfortable moving between planned work and reactive priorities exercising judgement about tone timing and level of detail particularly when customers are impacted by outages or critical events. Please note that this role also includes participation in a paid on-call roster supporting customer communications outside standard hours when needed.

What makes this role unique is the breadth and impact of the work. Youll see your communications land in real time with a direct influence on customer experience during moments that matter most. Youll also have the opportunity to blend communications and design in a single role build your skills across endtoend communications activity and be part of a closeknit supportive team that values learning a sense of humour and shared success.

Who are we looking for

Were looking for a practical adaptable communications allrounder who enjoys variety and thrives in a fastmoving environment. Ideally youll bring:

• Around 3 years experience in communications content or design with a strong track record of writing clear customerfocused content
• Handson design capability using tools such as Adobe Creative Suite Canva or similar producing fitforpurpose visuals and materials
• Experience updating websites and working with content management systems (highly advantageous)
• The judgement and resilience to operate calmly under pressure including contributing to an oncall rotation outside of business hours
• A collaborative customerfirst mindset with the confidence to contribute ideas adapt quickly and support the team when priorities shift.

Why Vector

We know that great energy starts with great people and were committed to creating an environment where you can be do and achieve your best:

• Enhance your wellbeing protect your future and empower your personal and professional growth through our extensive benefits package
• Supercharge your career through internal opportunities tailored development plans and investment in your learning and growth
• Join a company embracing innovation and collaborating with leading names worldwide to develop and adopt cutting-edge technologies like X The Moonshot Factory.

Apply now!

Applications close by Sunday 3 May 2026; however interviews may be held sooner apply today!

Additional Information :

We know that some people may hesitate to apply if they dont meet every single requirement. If this role excites you we encourage you to apply anyway - your skills enthusiasm and unique perspective could be just what were looking for.

Vector values diversity in all its forms and welcomes people of all backgrounds experiences identities and abilities to be part of our team.

Remote Work :

No

Employment Type :

Full-time