PC Imaging Technician

Position Summary 

Ashburn Consulting is seeking highly capable Imaging Technicians to support a large-scale Windows 11 endpoint reimaging program across multiple operational sites in the Washington DC and Northern Virginia area. This is a hands-on high-volume customer-facing deployment role focused on deskside device pickup and return manual user-data backup SCCM-initiated imaging workflows post-image validation non-standard application reinstall and validation local data restore loaner-device turnaround and disciplined documentation. 

Successful candidates must be comfortable working onsite in controlled-access environments following detailed SOPs and checklists engaging directly with end users and maintaining strong first-pass quality while supporting an aggressive project completion timeline. This role is best suited for technicians who have already performed enterprise endpoint refresh migration or field deployment work at scale and who can operate with urgency accuracy and professionalism. 

Key Responsibilities 

• Perform full clean-image Windows 11 reimaging of laptops and desktops using client-provided images tools and procedures in an SCCM-based enterprise deployment environment. 

• Conduct deskside pickup and return of end-user devices in accordance with booking handoff and return-to-service procedures. 

• Complete manual user-data backup to approved locations prior to reimaging including OneDrive and network-share backup steps as directed and verify backup completion before device processing. 

• Initiate and monitor SCCM imaging workflows; confirm successful completion of automated driver and BIOS steps; and perform post-image validation prior to return-to-service. 

• Reinstall configure and validate required non-standard licensed and specialty applications; coordinate with designated client technical contacts when license keys activation codes or elevated access are required. 

• Restore local data and remediate missing drivers or application issues after imaging as needed within technician-level scope. 

• Issue collect wipe and reimage loaner laptops between user assignments and maintain accurate loaner-tracking records. 

• Complete pickup checklists handoff forms return-to-service checklists employee sign-offs scanned documentation and required status updates in ServiceNow or other designated tracking systems. 

• Perform basic functional testing including network Wi-Fi internet peripherals and core application validation at handoff. 

• Maintain high first-pass quality minimize post-deployment rework and support timely completion of assigned device volumes across multiple client sites. 

• Support limited night weekend or after-hours work when required for selected devices restricted-access environments or operationally constrained work windows. 

• Comply with all badging security confidentiality access-control and onsite conduct requirements. 

Work Environment and Conditions 

• This role is 100% onsite and requires movement between client work areas reimaging stations and local project sites. 

• This is a 5-month engagement with a project completion date of September 30 2026.

• Candidates should be comfortable working in airport office or other operational environments where access controls security screening and process discipline are required. 

• Role may involve lifting and transporting laptops peripherals and related equipment; extended standing/walking; and frequent user interaction throughout the day. 

• Project success depends on timely execution accurate documentation and consistent adherence to client security and operational requirements through September 30 2026. 

Qualifications :

Required Qualifications 

• 3 years of experience in enterprise desktop support hardware refresh endpoint deployment imaging migration or field services required. 

• Hands-on experience with Windows laptop/desktop imaging and post-build support in an enterprise environment; direct SCCM/MECM imaging or task-sequence experience is strongly preferred. 

• Demonstrated experience performing user-data backup application reinstall and validation local data restore and technician-level remediation after imaging or refresh events. 

• Experience working within structured SOPs checklists ticketing systems and documentation-heavy workflows with a high degree of accuracy. 

• Strong end-user support skills including deskside communication device handoff expectation setting and professional issue resolution. 

• Ability to manage multiple devices and priorities in a high-volume rollout environment while maintaining quality and timeliness. 

• Ability and willingness to work full-time onsite and travel locally between project locations in Washington DC and Northern Virginia as needed. 

• Ability and willingness to support limited night weekend or after-hours work when required by device type access restrictions or operational windows. 

• Ability to obtain and maintain required badges proximity cards and NDA/security compliance for controlled-access client facilities. 

• Strong written and verbal communication skills strong follow-through and dependable attendance. 

Preferred Qualifications 

• 5 years of enterprise desktop support endpoint deployment imaging or Windows 10/11 refresh / migration experience is strongly preferred including support for programs involving hundreds of endpoints. 

• Experience with ServiceNow or similar ITSM / ticketing platforms. 

• Experience with OneDrive network-share or other structured backup workflows used in enterprise endpoint migrations. 

• Experience supporting Dell Latitude OptiPlex and Precision device families. 

• Experience in airport transportation public-sector public safety or other security-sensitive / controlled-access environments. 

• Experience supporting loaner-device logistics chain-of-custody handling and per-device documentation at scale. 

Desired Certifications 

The following certifications are preferred but not required: 

• CompTIA A 

• Microsoft 365 Certified: Endpoint Administrator Associate or current Microsoft endpoint/device management equivalent 

• HDI Desktop Support Technician (HDI-DST) 

• ITIL Foundation 

Additional Information :

Equal Opportunity Employer/Veterans/Disabled. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status

Ashburn Consulting is an Equal Opportunity Affirmative Action Employer.
In compliance with the American with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request and accommodation in order to apply for a position with Ashburn Consulting please e-mail .

Remote Work :

No

Employment Type :

Full-time