Clinical Operations Coordinator

About Us
Always Best Care is a locally owned and operated home health and home care agency serving Oahu. We are proud to be part of the Hawaii community providing compassionate high-quality care to our kupuna and families.
We are also a new and growing Medicare-certified Home Health Agency building strong referral relationships across the island and expanding rapidly. Our focus is on delivering reliable high-quality care while maintaining the values that matter most in Hawaiirespect accountability and taking care of one another.

About the Role
We are looking for a high-accountability detail-driven operator to take ownership of our scheduling and operational workflow.
This is not a basic admin role.
You will play a key role in supporting our growth by ensuring patient visits are scheduled completed and supported without gaps. You will coordinate closely with clinicians patients and internal systems to keep operations running smoothly.
If you thrive in a fast-paced environment enjoy solving problems in real-time and take pride in doing things the right waythis role is for you.

What Youll Be Responsible For
Scheduling Ownership (Primary Focus)

• Assign clinicians (RNs therapists aides) to all patient visits
• Manage and maintain the master schedule in our EMR system
• Handle call-offs last-minute changes and scheduling gaps in real-time
• Ensure no missed visits and full patient coverage

Real-Time Problem Solving

• Act as the go-to person for urgent scheduling issues
• Resolve problems quickly including early mornings evenings and occasional after-hours situations

Clinician Coordination & Accountability

• Communicate schedules and updates clearly with field staff
• Follow up on missed visits delays and responsiveness
• Hold clinicians accountable for timeliness and communication
• Escalate ongoing issues to clinical leadership

Orders Management

• Track physician orders from creation to signed completion
• Follow up on outstanding orders and ensure timely turnaround
• Maintain organized tracking of all orders

Documentation & Workflow Oversight

• Monitor completion of clinical notes for timeliness and completeness (non-clinical)
• Follow up on missing or late documentation

Patient & Family Communication

• Communicate with patients and families regarding scheduling
• Handle rescheduling delays and service concerns
• Help resolve issues while maintaining a positive experience

EMR & Reporting

• Manage workflow within our EMR (WellSky/Kinnser or similar)
• Track key metrics such as visit completion and order turnaround
• Identify and improve operational inefficiencies

What Success Looks Like

• Patients are seen on time with no missed visits
• Orders are completed quickly and efficiently
• Scheduling issues are handled proactivelynot reactively
• Clinicians stay accountable and responsive

What Were Looking For

• Highly organized and detail-oriented
• Strong problem-solving skills and ability to think quickly
• Comfortable communicating with and holding others accountable
• Able to manage multiple priorities in a fast-paced environment
• Strong communication and follow-through

Preferred (Not Required)

• Experience in healthcare (home health home care clinic etc.)
• Scheduling or coordination experience
• EMR experience (WellSky/Kinnser or similar)
• Background as LPN PTA COTA Medical Assistant or similar

Why Join Always Best Care

• Be part of a growing Medicare-certified home health agency
• Work with a team that values respect reliability and taking care of our community
• Opportunity to grow into a leadership role as we expand
• Make a direct impact on patient care across Oahu

Important Note
This role requires a high level of ownership and accountability.
You will be expected to take initiative solve problems and ensure things get done.
If you prefer a strictly task-based or low-responsibility role this may not be the right fit.

Learn more about us:

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