IT Service Desk Support (All Genders)

We are seeking a proactive and customer-focused IT Service Desk Support Agent (L2) to join our team. The ideal candidate should have strong technical experience in Microsoft cloud services and modern device management tools. You will be responsible for resolving escalated incidents supporting end-users and ensuring high-quality IT support across the organization.

Key Responsibilities

• Provide L2 technical support for end users via phone email and ticketing system.

• Troubleshoot and resolve complex IT issues escalated from L1 support.

• Administer and troubleshoot Azure Entra ID Exchange M365 and Azure Virtual Desktop. 

• Support Intune for device enrollment configuration profiles compliance policies and application deployment.

• Support Jamf for macOS/iOS device management and troubleshooting.

• Assist with onboarding/offboarding processes including device provisioning and access setup.

• Document incidents solutions and procedures in the knowledge base.

• Collaborate with IT teams to improve support processes and automation.

• Ensure adherence to SLAs and provide timely updates to users.

• Participate in IT projects and rollouts as required.

Qualifications :

Required Skills & Qualifications

• At least 23 years of experience in an IT support role (L2 preferred).

• Strong knowledge and hands-on experience with: Azure Entra ID Microsoft Exchange Microsoft Intune M365 & Jamf

• Excellent troubleshooting and problem-solving skills.

• Strong customer service and communication skills.

• Ability to work independently and as part of a team.

• Fluent in English (both written and spoken). German is a plus.

• Experience working in a global fast-paced environment is a plus.

Additional Information :

Headquartered in Munich with offices across Madrid Krakow Wroclaw London and Vienna we collaborate because we genuinely love working together - so youll be at the heart of an incredible multinational team. We trust each other to get the job done which means youll benefit from hybrid working spending 60% of your time in the office and 40% at home. Theres an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path excellent training and support wellbeing offers subsidised transport or bike leasing plus 20% discount across all our products and youll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.

At zooplus we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid

28 vacation days and days off on 24th and 31st of December
Corporate rates at a local gym chain (Body & Soul)
Company mobile phone for work and personal use
 

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

Remote Work :

No

Employment Type :

Full-time