Sr. AI Product Manager
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Cyara is the global leader in AI-powered customer experience assurance committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice digital messaging and conversational AI channels Cyara empowers hundreds of the worlds leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt learn and make autonomous decisions in real time Cyara provides the assurance layer that turns pilots into production-ready deploymentstesting AI agents with AI agents to catch what scripts cant. From full journey visibility to AI governance trust validation and compliance Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure friction-free and high-quality CX at scale.Interested to find out more about us Check out:
Cyaras Values:
At Cyara our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first collaborating globally and always striving to improve. We take smart risks and Innovate Boldly setting new standards and learning from every experience. Integrity First is our cornerstonewe value humility authenticity and respect for diversity building trust in all we do. We Embrace Curiosity by empowering you to experiment learn and grow in a dynamic environment. At Cyara our values drive us forward shaping a culture where innovation and excellence thrive.
Cyaras Diversity Equity Inclusive and Belonging:
At Cyara we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity equity inclusion and belonging (DEIB). We strive to cultivate an environment where every individual feels valued respected and empowered to bring their whole selves to work contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies practices and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities regardless of legally protected statuses such as sex race color ethnicity national origin age religion disability sexual orientation gender identity veteran status or medical condition. By celebrating our differences and championing inclusivity we enrich our organization make more thoughtful decisions and drive collective success.
Role Overview
The AI Product Manager will own the strategy roadmap and execution of AI-driven testing and assurance capabilities with a strong focus on conversational AI systems (voice and chat bots) agentic workflows and AI evaluation frameworks.
This role focuses on translating complex real-world challenges in AI-driven customer interactions into scalable market-leading solutions that help enterprises validate autonomous AI behavior ensure trust and optimize performance at scale.
You will act as a product leader customer advocate and cross-functional collaborator driving measurable outcomes while advancing Cyaras agentic CX assurance platform vision.
Key Responsibilities
Product Strategy and Vision
- Define and evolve the product strategy aligned with Cyaras agentic platform vision
- Develop and maintain a clear outcome-driven roadmap
- Continuously assess market trends in LLMs conversational AI and autonomous agents identifying opportunities to differentiate
Customer and Market Leadership
- Engage directly with customers building AI voice and chat bots to understand real-world challenges in testing scaling and trust
- Act as the voice of the customer translating issues like:
- Silent failures in conversations
- Multi-turn breakdowns
- Performance at scale (e.g. thousands of concurrent calls)
into actionable product requirements
- Partner with sales pre-sales and customer success teams in strategic engagements and demos
Product Delivery and Execution
- Own the end-to-end product lifecycle from problem definition through delivery and iteration
- Collaborate closely with engineering AI/ML and architecture teams to build agentic testing/monitoring features
- Drive backlog prioritization
Go-to-Market and Enablement
- Enable sales and marketing teams with clear positioning
- Support product launches demos and customer-facing narratives
- Partner with enablement teams to ensure adoption of new AI capabilities
Experience and Qualifications:
- 510 years of product management experience ideally in AI developer platforms or SaaS products
- Hands-on experience with conversational AI and/or CCaaS platforms
- Strong understanding of LLM-based systems prompt orchestration and agent workflows preferred
- Experience with testing frameworks QA systems or developer tooling preferred
- Ability to operate in fast-paced ambiguous environments and drive clarity
- Strong communication skills with the ability to influence cross-functional teams
Why Youll Love Working at Cyara
- Mission with impact Help enterprises build AI systems customers can trust
- Category leadership Define the emerging space of Agentic CX assurance
- Real product ownership Build foundational capabilities for AI testing and trust
- Cutting-edge problem space Work at the intersection of AI CX and large-scale systems
- Room to grow Shape not just products but the future of AI assurance
Agencies:Thanks but weve got this one! Please no phone calls or emails to any employees of Cyaraoutside of the Talent Acquisition team. Cyaraspolicy is to only accept resumes from Agencies via theCyaraAgency Portal. Agencies must have a valid fee agreement inplaceand they must have been assigned the specific requisition to which they submit resumes by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and in the event a candidate is submitted outside of this policy is hired no fee or payment of any kind will be paid
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
About Company
Elevate your customer experience strategy with our AI-led CX transformation platform. Explore the future of customer experience innovation.
