Customer Care Coordinator

Company :

About the Role

Hastings Deering is on the hunt for a Customer Care Coordinator to join our award-winning team.

Reporting to the Customer Care Centre Manager you will:

• Act as the point of contact for the Construction Industries function ensuring a professional timely confidential and efficient delivery of internal and external customer service.

• Act as the liaison between customers and the company by addressing customer issues and solving customer problems.

• Support the Customer Care Centre with phone and email enquiries as required.

• Promote digital and eCommerce solutions to our customers where applicable.

• Engage with multiple internal stakeholders including service sales operations management as well as multiple vendors and Caterpillar.

• Manage site check in and safety induction for visitors and ensure they are fully briefed on safety requirements immediately on arrival.

• Manage CAT retail store layout and inventory including monitoring ofstock movement promotions and price changes for the retail store.

• Maximise customer interest and sales levels by displaying products appropriately including liaising with marketing to ensure relevant materials are displayed.

• Greet all visitors in a friendly and professional manner on arrival

• Maintain a neat tidy and safe office environment for all employees and visitors to site

• Coordinate work persons (contracts) on site for example but not limited to fire alarm testing and pest control including processing of invoices for payment purchase orders etc.

• Provide administration and technical support (CX area) to the general office to coordinate and execute Hastings Deering internal and external events including but not limited to exhibitions product launches customer demo days sponsor days and conferences.

Who are we and why work with us

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell rent and offer support and parts distribution services for Cat products across a range of industries including resources general construction civil transport and commercial construction power systems government primary industries and marine.
We have more than 3500 employees across 23 business service centres throughout Queensland Northern Territory Papua New Guinea the Solomon Islands and New Caledonia with our headquarters based in Brisbane Australia.

When you join our team at Hastings Deering youll benefit from:

• Body Mind & Wallet Support - Free health checks Employee Assistance Program income protection insurance and discounts at major retailers.

• Career Paths That Work for You - Grow into leadership technical specialist or support service roles. At Hastings Deering we align with YOUR goals.

• Get more time back in your life - Our work schedules are made to fit your life giving you the flexibility to take care of what matters most outside of work.

• Security you can count on - Enjoy the stability of a long-term career with Hastings Deering backed by global strength.

• Cutting Edge Tech - Get hands-on experience with the latest CAT technology as we shape the future of mining and heavy equipment solutions.

About You

A successful teammate will have:

• Demonstrated experience working within a call centre or customer facing role including retail.

• Minimum 3 years experience in an office management/administration that requires high levels of communication and time management role within a diversified Company.

• Qualifications in Business/Office Administration or equivalent experience.

• Proven stakeholder and customer engagement with a high degree of confidentiality professionalism and confidence.

• Excellent computer knowledge working with Microsoft Office systems and data bases.

Interested Heres Whats Next:

If youre interested in growing your career with a large OEM wed love to hear from you!

Apply Now click the button below.
Enquiries:
Contact: Shane Mathers Talent Acquisition Partner

Hastings Deering follows a Pre-Employment Process for all successful applicants which includes two employment references a National Police Check and a medical assessment. These checks are essential to your application and your Talent Acquisition Partner will support you through the process.