Property Manager, Multifamily
Share
Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
COMPANY SUMMARY
Empire State Realty Trust Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased top of tier modernized amenitized and well-located office retail and multifamily assets. ESRTs flagship Empire State Building the Worlds Most Famous Building features its iconic Observatory ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisors 2025 Travelers Choice Awards: Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of December 31 2025 ESRTs portfolio is comprised of approximately 7.9 million rentable square feet of office space 0.8 million rentable square feet of retail space and 743 residential units. More information about Empire State Realty Trust can be found at and by following ESRT on Facebook Instagram TikTok X and LinkedIn.
POSITION SUMMARY
The Property Manager will lead the overall operations financial performance and resident experience across a portfolio of multifamily residential properties. This role is responsible for managing day-to-day property operations driving occupancy and revenue and ensuring a best-in-class living experience for residents. The Property Manager will oversee on-site teams including leasing maintenance and concierge staff while ensuring compliance with all applicable regulations and company standards. The ideal candidate has a proven track record in residential property management team leadership and delivering strong financial and operational results.
RESPONSIBILITIES
PROPERTY FINANCIALS & PERFORMANCE:
- Responsible for the overall financial performance of the property including revenue growth expense control and NOI performance
- Conduct monthly financial reviews comparing budget/forecast to actuals and report variances to senior management
- Develop and manage annual operating budgets capital plans and multi-year forecasts
- Monitor rent collections arrears concessions and other revenue streams to ensure financial targets are met
- Oversee expense management vendor costs and operational efficiencies
- Ability to identify and execute revenue enhancement opportunities
RESIDENT EXPERIENCE & LEASING:
- Ensure a high level of resident satisfaction through proactive communication and responsive service
- Partner with and hold leasing teams accountable for achieving target occupancy pricing strategy and conversion targets.
- Review and approve pricing strategies (in coordination with upper management)
- Support leasing teams in driving traffic managing leads and executing renewals
- Review and approve resident communications notices and policies
- Handle escalated resident issues and ensure timely solution-oriented resolution
- Support community engagement initiatives to enhance resident retention
TEAM LEADERSHIP & DEVELOPMENT:
- Lead train and develop on-site staff including leasing maintenance concierge and administrative teams
- Establish clear performance goals and hold team members accountable to service and operational standards
- Oversee hiring performance management and employee development
- Foster a collaborative service-oriented culture aligned with ESRT values
OPERATIONS & BUILDING MANAGEMENT:
- Oversee daily building operations ensuring cleanliness safety and functionality of all common areas and amenities
- Conduct regular property inspections and ensure building standards are consistently met
- Manage work order systems to ensure timely completion of maintenance requests
- Ensure compliance with building policies house rules and company procedures
- Identify operational risks and implement solutions to mitigate them
VENDOR & CONTRACT MANAGEMENT:
- Oversee third-party vendors and contractors ensuring performance cost control and compliance
- Manage contract negotiations renewals and vendor relationships
- Ensure all vendors maintain proper insurance and meet building requirements
- Oversee service contracts for maintenance cleaning security and specialty services
COMPLIANCE & RISK MANAGEMENT:
- Ensure compliance with NYC housing regulations and agencies including HPD DOB FDNY and others
- Oversee compliance with affordable housing programs such as Section 8 and City PHEPS where applicable
- Maintain all building permits certifications and inspection records
- Manage incident reporting insurance claims and risk mitigation strategies
- Ensure staff and vendors complete required safety training and certifications
CONSTRUCTION & CAPITAL PROJECTS:
- Develop and execute capital improvement and renovation plans
- Partner with project management teams to oversee unit renovations and building upgrades
- Monitor project budgets timelines and quality of work
- Ensure all construction and alterations comply with building standards and local codes
STRATEGIC INITATIVES & REPORTING:
- Lead property-level initiatives aligned with portfolio and company goals
- Provide regular reporting to senior leadership on financial performance operations and resident metrics
- Identify opportunities to improve efficiency resident experience and asset value
- Participate in portfolio-wide initiatives and special projects
WHAT SUCCESS LOOKS LIKE
- Strong financial performance and achievement of budget targets
- High occupancy strong leasing performance and resident retention
- Exceptional resident satisfaction and service delivery
- Well-maintained compliant and efficiently operated properties
- High-performing engaged and accountable teams
- KPIs: property financial targets (NOI budget adherence) occupancy & leasing performance resident satisfaction and retention and team performance & engagement
REQUIRED SKILLS / ABILITIES
- Strong financial acumen with ability to analyze budgets forecasts and financial statements
- Knowledge of residential leasing rent regulation and property operations
- Knowledge of NYC housing regulations including affordable / rent stabilization HPD compliance DOB permitting and local law requirements (e.g. LL11 LL84 LL97)
- Strong leadership and team management skills
- Excellent communication and problem-solving abilities
- Ability to manage multiple priorities in a fast-paced environment
- Working knowledge of building systems (mechanical electrical plumbing)
- Proficiency in Yardi BuildingLink Microsoft Office and related systems
EDUCATION & EXPERIENCE
- Bachelors degree required; advanced degree or certifications a plus
- Minimum of 57 years of residential property management experience
- Experience managing multifamily assets in NYC strongly preferred
- Prior leadership experience managing on-site teams required
PHYSICAL REQUIREMENTS
- Bachelors degree required; advanced degree or certifications a plus
- Minimum of 57 years of residential property management experience
- Experience managing multifamily assets in NYC strongly preferred
- Prior leadership experience managing on-site teams required
WHAT YOU CAN EXPECT
At ESRT like our tenants our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work Certified employer we are committed to maintaining our positive work culture where employees are engaged and can grow and addition ESRT employees embody our Company Culture & Success Factors -
- Adaptable you are a self-starter whos able to quickly digest and execute new processes to work both collaboratively and independently
- Dynamic you are solutions-oriented aim to improve processes and implement efficiency and offer insightful feedback to improve ESRT
- Dependable you take a strong sense of ownership and accountability over your work
- Passionate you keep up with industry trends and are excited about the potential to propel the industry forward with a roll-up-your-sleeves attitude
- Curious you consistently look for new ways to work smarter not just harder
- Ethical you treat others with respect act with integrity in how you perform your work and embrace our collaborative culture
- Positive you possess a service-oriented attitude with excellent follow through
BENEFITS
- Competitive base salary and bonus
- Health/Dental/Vision insurance
- Company sponsored Life AD&D STD (with Salary Continuation) and LTD Insurance
- Voluntary Enhanced LTD Program
- Voluntary Hospital Accident and Cancer Programs
- 401(k) with 100% match up to 5%
- Paid parental leave
- Pre-tax transit accounts
- Employee Assistance Program for emotional financial and legal support
WELL-BEING
- Generous paid time off
- Flex remote work time
- Flex Summer Fridays
- Employee engagement programs
- Volunteer time off
- Continuing education
- Complimentary Empire State Building Observatory access
- Complimentary gym membership and other wellness benefits
- Employee Discount Programs
$120000 - $140000 a year
Salary is based on several factors including but not limited to education work experience job location size of property where applicable and/or addition to your base salary ESRT provides discretionary annual bonuses.
ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity innovation and the success of our business. We do not discriminate based on race religion color creed national origin sex sexual orientation gender identity or expression reproductive choices age marital status veteran status disability status pregnancy parental status caregiver status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment including hiring promotion demotion compensation training working conditions transfer job assignments benefits layoff and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
About Company
Discover modern office spaces at the Empire State Building, featuring top-tier amenities and energy efficiency that attract top tenants from diverse industries.
