Planned Communications Producer

Were looking for Planned Communications Producers to join our Global CRM team at H&M and play a key role in bringing our customer communications to this role youll build configure and deliver planned communications across our owned channels; Email Push Notifications SMS and WhatsApp ensuring every campaign is executed with precision pace and visual coherence. 

Youll combine strong operational discipline together with a collaborative mindset - working closely with regions and stakeholders to deliver high-quality campaigns. Youll continuously optimize performance and support a seamless relevant customer experience across all touchpoints. 

WHAT YOULL DO 

Planned Communications Production 

• Build configure and deploy planned communications across owned channels in line with approved briefs templates and global standards. 
• Set up campaigns in the marketing automation platform with speed and accuracy applying predefined segmentation personalization and sequencing rules to ensure high-quality execution. 
• Validate the visual experience for each communication to secure optimal customer experience in each channel. 

Operational execution and delivery 

• Own day-to-day production timelines ensuring campaigns are delivered on time and within agreed guardrails. 
• Manage content updates asset swaps and last-minute adjustments conducting quality assurance checks before deployment to secure flawless delivery and optimal channel execution. 
• Document production steps and maintain clear structured workflows. 

Performance follow-up and iteration 

• Monitor campaign performance flag deviations and execute predefined A/B tests and optimization adjustments. 
• Support local markets with production-related questions and provide structured feedback to Planned Communications Specialists to inform continuous improvement. 

WHO YOU ARE  

We are looking for people with.... 

• A bachelors degree in business Marketing Economics Communication or related field. 
• One to three years experience in campaign execution CRM owned media or marketing operationsrelated roles. 
• A structured detail-oriented way of working with the ability to manage multiple campaigns in parallel. 
• Analytical mindset with the ability to monitor performance and translate insights into improvements. 

And people who are... 

• Well organized and comfortable handling multiple sometimes complex projects at the same time.  
• Creatively minded with a strong eye for detail quality and what makes communications visually effective and coherent across all owned channels. 
• Clear confident communicators who bring a positive collaborative attitude.  
• Curious solution-oriented and motivated to continuously improve how things are done. 

Additional Information :

WHO WE ARE 

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design affordable prices and sustainable solutions. We want to liberate fashion for the many and our customers are at the heart of every decision we make. 

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together we want to use our power our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future. 

WHY YOULL LOVE WORKING HERE  

At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. 

• 25% Staff discount on all our H&M Group brands both in stores and online (H&M COS Weekday Monki H&M HOME & Other Stories and ARKET). 
• H&M Incentive Program HIP 

JOIN US 

Our uniqueness comes from a combination of many things our inclusive and collaborative culture our strong values and opportunities for growth. But most of all its our people who make us who we are. 

Take the next step in your career together with us. The journey starts here.  

This is a full-time permanent position based in Stockholm please send your CV in English as soon as possible by the latest 30th April 2026. 

*We are committed to a recruitment process that is fair equitable and based on competency. We therefore kindly ask you to not attach a cover letter in your application. 

Remote Work :

No

Employment Type :

Full-time