Chapter Area Lead Legacy Solutions (mfd)

Key Responsibilities

1. Transition Management

• Develop comprehensive business continuity-optimized transition plans including scope timelines milestones and resource allocation for the migration of solutions to external LSSC/AMS providers and internal offshoring services (MDI)
• Implement and manage the overall transition program governance ensuring all workstreams deliver according to defined timelines and objectives
• Define and monitor KPIs and success criteria for transition completion
• Ensure business continuity through proactive risk identification and mitigation strategies
• Ensure compliance with contractual obligations SLAs and regulatory requirements
• Oversee the implementation of the defined support model for all local solutions
• Oversee structured knowledge transfer processes including documentation and training.
• Ensure operational readiness through process mapping SOP development and service acceptance validation including management of shadowing and reverse-shadowing phases prior to go-live

1. Stakeholder & Change Management

• Act as the primary interface between service providers and internal stakeholders including platform leads and senior business representatives
• Manage executive reporting on transition and performance. Facilitate steering committees and governance forums
• Lead organizational change management initiatives for the transition in close collaboration with communication and change experts
• Coordinate workforce transitions including redeployment reskilling or vendor onboarding
• Develop and execute integrated communication plans to support the adoption of new operating models (i.e. platform-based operation model)

1. Drive operational excellence

• Organize post-transition to ensure a smooth handover to steady-state or service management teams.
• Support stabilization through post-transition reviews and lessons learned to drive continuous
• Establish a steady-state governance and service management model
• Continuously monitor review and optimize SLAs and KPIs (availability response times incident resolution backlog)
• Functionally lead and steer the Local Solutions Operations Managers chapter.
• Implement best-practice processes for major incident and crisis management aligned with METRO standards
• Establish a centralized change request management process and governance structure for local solution enhancements
• Define and track service improvement automation and monitoring initiatives.
• Manage vendor governance performance and commercial topics (scope billing deliverables) driving optimization and corrective actions where needed.

1. Legacy Decommissioning Program

• Operationally steer and govern the decommissioning of local legacy solutions to achieve the decommissioning targets through FY28
• Continuously align with senior stakeholders and platform leads to accelerate decommissioning initiatives
• Ensure dependencies risks and business impacts are actively managed throughout the decommissioning process

Qualifications :

• 10 years of experience leading complex IT outsourcing shared services or large-scale transition and transformation programs in international environments
• Proven track record in managing external service providers and offshore delivery models (e.g. AMS shared services or global capability centers)
• Demonstrated experience leading large-scale transition programs including migration of services and systems from local teams or incumbent vendors to new delivery models
• Strong experience in legacy landscape optimization including decommissioning of local solutions and application rationalization initiatives
• Proven ability to drive cost optimization and efficiency improvements through outsourcing standardization and consolidation initiatives
• Extensive experience working in complex multi-country organizations with diverse stakeholder groups
• Strong program and project management capabilities including governance risk management and delivery oversight
• University degree in Information Technology Business Administration Engineering or a related field; advanced degrees (e.g. MBA) are a plus
• Strong interpersonal and stakeholder management skills with the ability to communicate effectively and build trust-based relationships
• Strong leadership presence with the ability to inspire confidence influence stakeholders and drive alignment across teams and senior partners
• English business fluency in written and oral communication

Additional Information :

Additional information

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What we offer at

• Hybrid and agile work: thrive in a flexible multicultural environment.

At we promote work-life balance through a hybrid working model. Youll be part of self-organizing multicultural teams that collaborate in an agile setup.

• People development: when you grow so do we!

We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development leadership appreciation ... its time to upskill your career.

• Support with individual solutions: we are people-caring!

We offer support whenever you need it - at every stage of your professional journey.

Want to know more about all our benefits Discover more here. 

Lets connect soon. Apply for the role now!   

Position grade within our career framework: Chapter Area Lead Md10

Remote Work :

No

Employment Type :

Part-time