Program Architect

Job Description:

Key Responsibilities

• Lead end to end delivery of Qualtrics Engage projects from presales through closure by making sure it meets agreed scope schedule cost and quality.
• Serve as the Single Point of Contact (SPOC)for clients and internal stakeholders set expectations and maintain clear communication.
• Provide program-specific support aligned to client CX/EX objectives and outcomes.
• Proactively collaborate with technical experts and strategists to ensure solutions align with the customers broader CX/EX goals.
• Establish governancewith clear roles responsibilities decision rights and RACI. Uphold ethical legal and socially responsible conduct.
• Develop and maintain an integrated project plan adhere to Project timeline update Plan & other documentation on weekly basis manage milestones critical path and dependencies.
• Budget & cost management: own project budgets by managing hours to be within Budget track forecasts vs. actuals manage billing and invoicing milestones. Raise proactive internal/external alerts to prevent last minute escalations.
• Identify risks early through close SME engagement keeping project decisions and timelines aligned with long term client objectives.
• Drive risk action issue decision and dependency(RAIDD)management with proactive mitigation and timely escalation.
• Lead kickoff meeting Discovery sessions weekly statusmeetings and solution walkthroughs. Circulate minutes and status updates.
• Oversee build and validation of surveys dashboards and workflows per SOW. Ensure design signoffs quality assurance/UAT and a robust launch plan.
• Run change management: capture scope changes assess impact on schedule/cost/quality obtain approvals and maintain baselines/configuration.
• Resource management: plan and allocate internal/external capacity coordinate vendors/partners when there is a need.
• Business case & benefits management (as applicable): support sponsors to develop/maintain the business case; track benefits vs. costs/risks; ensure outputs deliver intended outcomes.
• Scheduling & dependency management: build/maintain realistic schedules; map and own dependencies; arbitrate and resolve crossworkstream issues.
• Quality management: define acceptance criteria; drive reviews/testing; enforce defect prevention and continuous improvement.
• Drive final signoff documentation handover CSAT retrospectives and transition to managed serviceswhere applicable.
• Qualtrics certifications will be a plus.

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